FREE Trial Upgrade
-
-
I started a FREE 30 day trial and it expires in 3 days. I like the product and want to go ahead and start paying for it.
I want the $149 per month level but when I hit the upgrade button it says that I have to pay $267.09!
How does a $149 program come out to $267.09????
-
-
Strange, it's probably a bug in their subscription system. The free trial is free, they don't charge for it. I'm not sure if support is working during the weekend, so probably you will need to wait till Monday for a reply.
I just checked in my account - upgrading once you have a paid subscription is pretty straightforward, and the calculation of the remaining credit for the current subscription / amount to be paid for the new plan seems correct.
Rgds
Dirk
-
I have emailed Support but they have not responded.
In my billing area it says that I when my FREE trial expires that I will be charged $99, so I chose the $99 trial.
I don't want to wait until it expires and pay the $99, I want to choose the $149 plan. But when I hit the upgrade button it appears they are charging the $99 + $149 which = 248 (plus tax?)
If they are charging $99 for the FREE Trial period and then $149 going forward then the FREE trial was not really a FREE trial as advertised which is what I think is happening. If that is the case then I might as well just cancel the FREE trial and sign up for the $149 plan.
-
Hi Glenn,
I would suggest to contact Moz support (https://mza.seotoolninja.com/help/contact) directly. Trial subscriptions are possible for both the $99 & $149 subscription, so if you took the trial for the $149 subscription, upgrading it would lead you to the next tier which is the $249 subscription. Did you try to to take a subscription without the upgrade?
rgds,
Dirk
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved I forgot to cancel the trial period on time and my card is charged
I forgot to cancel the trial period on time and my card is charged.
Product Support | | Pasindukw
I sent 2 emails to [email protected] with my account credentials. But I didn't get any reply yet. How can I get my money back?0 -
What if I don't want to reniew after my 30 free trial?
Dear Sirs, This is Valeria and I d like to ask you the way to not reniew any Moz plan after my 30 days free trial. thanks
Product Support | | Valeriaita0 -
The 30 days free trail period charges from day 1?
Hello, I wanted to try your services in the 30 days trail period, but I got instantly charged!? I haven't used any of you services yet, so can I get my money back? Thank you! PS. Can you explain the attached picture to me? Why there is written "Today's charge : $0.00", but you do charge $179.00 in the next second?? qJ9XHvw
Product Support | | polarica0 -
I want a refund. Could someone help- my trial membership just expired today.
Hi, My card was just charged today because my trial membership expired. I really haven't been using any of the trial features and unfortunately I completely forgot to cancel the membership! Could anyone help me with this? I was looking for a phone number or contact information but I couldn't find anything. Thanks! UPDATE: Just found the contact forum!!!
Product Support | | ikahbod0 -
Unable to view Dashboard after iOS 10 upgrade.
Suncle upgrading to IOS 10 I'm unable to view most pages including the Dashboard, the only one I can see is Insights, when I try and visit others they come up blank or with very little data on them. Is it just me?
Product Support | | Love_Merci0 -
My trial version has expired and I didn't cancel the account. Need urgent refound!
Hello! I need help, I can't afford this right now and I didn't cancel by mistake, not on purpose. It happened that the mails -don't know why- arrived to de spam folder and I didn't know that I was being charged directly. I tried Moz for a presentation to a prospect two months ago. But I didn't get the client, so I still can't afford, it and I didn't use it. I'm sorry for the mistake, I only noticed this today when I checked my Spam folder casually. Please I need a refound! I will get a pro a account in the future, as soon as I can, because I love Moz! But now it's impossible to me to afford it, I'm in a big trouble. I hope you can understand my situation. Thanks a lot!
Product Support | | Viole550 -
Where is the Moz Pro free trial?
Since SEOmoz become Moz, I can't find the Moz Pro free trial registration page. Anyone?
Product Support | | Elchanan0