Analytics confusion
-
Hi all
I am trying to see how many people visit the 'report a repair' pages of our website. It is on a separate domain to our main site. I have looked in our Google account for stats on it and now got confused.
In our Google Analytics account, there is a property set up that says it is for spectrum-online (the domain I am after). However, it isn't collecting any data.
It's admin info is:
Tracking ID
UA-7828548-8
Property name
https://www.spectrum-online.co.ukThere is another one there set up under the name 'Western Challenge' that does have data and mentions it is for spectrum-online:
When I go into the Western Challenge property, the info is:
Tracking ID
UA-7828548-3
Property name
http://www.westernchallenge.co.ukWestern Challenge shouldn't exist now though. It was one of our old brand names and the site should be 301'd to the main www.spectrumhousing.co.uk site.
I looked in this property at the top pages where people appeared to be landing. There are 9 of them, all with stats against them.Usually you can click the icon next to the URL and be taken to the live page. I however get taken to the Spectrum home page each time. All very odd. UA-7828548-3 is not the GA code used on our main site.
I then tried clicking on a live spectrum-online page http://www.spectrum-online.co.uk/keyfax32/main.asp?co=KFRDROL_WCHA to see which Google UA number tracking code is being used but I can't see any GA code and it is a frame.
Queries are:
Why is the Western Challenge property collecting any info?
Why is the spectrum-online property not collecting any info?
Is there any Analytics code on the Spectrum-online site and if so where?Apologies if I'm missing something obvious but your help would be appreciated.
Thanks
-
Hi Matt and Bridget,
Thanks for your help.
I have re-looked at the problem and spoken to one of our IT guys. Think we have collectively got to the bottom of it!
Spectrum-online seems to have two sorts of page - those with keyfax32 and those without. The ones I had checked for code had been the Keyfax pages and I hadn't known about the other type. The other type is the one with the UA-7828548-3 code e.g https://www.spectrum-online.co.uk/services/tenants/register.aspx. Our IT guy is going to see if it is possible to add the code to the other Keyfax32 pages.
The reason they appeared under the GA property with the domain set as Western Challenge was because historically, the Western Challenge domain would have had had that code on it and the Spectrum Online code (set up before I started). When Western Challenge was redirected, the Spectrum Online part was left.
I think the reason I kept getting redirected when trying to see the top pages under the UA-7828548-3 Western Challenge property is because the Western Challenge domain has a redirect on it and the domain hasn't been changed in the analytics property. I can't change it to spectrum-online.co.uk because no site is set up. As we are changing to a new system in a few months though I think I won't fiddle for now and will make sure the UA-7828548-3 code is transferred to the new system.
Hope that makes sense and thanks again.
See you at SearchLove....
-
The good news is because your home page is collecting data the number of clicks to the "Request a repair" page [http://www.spectrum-online.co.uk/keyfax32/main.asp?co=KFRDROL_WCHA] should be present in Google Analytics becuase you have tags on your home page.
I would recommend adding GA tags to the submit a repair request page as well as establishing a goal conversion on this page to determine the effectiveness of this page.
You may improve user experience by launching the repair request form in a modal window or by adopting the uniform look and feel from your site and apply it to the form page so that the form page can live on its own. Perhaps adding some additional contact information to this page would also improve the user experience as the user may not know what to expect when filling out this form.
I have attached a mock up a what a potential modal would look like. Let me know if I can provide additional support.
-
Hi Houses,
Sorry that you haven't had a followup to your question, did it get resolved? If not I'm happy to try and help.
Bridget
-
Hi Matt,
Thanks for your response. I have looked at the traffic sources for Western Challenge and it is all coming from (direct) / (none) apart from 1 which came from Google/organic.
There is a bit of confusion on the second part of your answer. I probably wasn't clear enough. The Spectrum-online domain just deals with reporting a repair etc. It is accessible through links from our main website www.spectrumhousing.co.uk but it is separate to it. The GA code on www.spectrumhousing.co.uk is as you said and is collecting data as it should.
The bit I can't see GA code on is the Spectrum-online bit such as this page: http://www.spectrum-online.co.uk/keyfax32/main.asp?co=KFRDROL_WCHA, accessible from the 'report a repair' tab on www.spectrumhousing.co.uk where there is no GA code and a frame.
Under the Western Challenge analytics property, I can see 9 pages receiving traffic. One of which is www.westernchallenge.co.uk//services/tenants/reportarepair.aspx but this redirects to www.spectrumhousing.co.uk, as do the other 8 which is partly why I am confused.
Hope that makes sense and thanks for taking the time so far.
-
Hello House In Analytics,
Why is the Western Challenge property collecting any info?
Your Western Challenge property could still be collecting analytics if you are only redirecting the home page to Spectrum Online as other deeper (sub-directories) pages within your site could still receive traffic if they have not been redirected. Also, any subdomains that are existing on the Western Challenge property could also receive traffic and depending on the UA account you used if could be referencing traffic from subdomains as well. I would evaluate the source of the traffic to the Western Challenge website to help determine how it is receiving traffic. For example is the traffic internal, email, organic, etc.
Depending on the size of the Western Challenge property and how long you plan on keeping that server or property alive the proper way to do this is by using a CName change (IP/DNS redirect). The CName change will forward all traffic to your Spectrum Online site if you choose to no longer host or support the Western Challenge property.
Why is the spectrum-online property not collecting any info? Is there any Analytics code on the Spectrum-online site and if so where?
This property has two Google Analytics tags on it but neither of them are the ones that you mentioned above so this is why the property isn't collecting data. The two tags present are Google Analytics UA-7828548-16 and Google Analytics UA-7828548-1. You can verify this by viewing the source of your code and searching for "UA-" as shown below:
| |
I would also suggest paste the GA code immediately before the closing tag rather than placing it at the end of the page.
Hope this helps you in establishing your analytics.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Query on Not Set In Product List Performance in Google Analytics
Hi All, I have query for given below screenshot-1. What is Not Set here? For column no. 2 only purchase and revenue showing other column blank why? I have properly implemented enhance ecommerce via tag manager. And my product list impression, clicks all working fine for all categories now I don't know from where I am getting Not set - Please check screenshot-2. So what is Not set here? Thanks! QcBGT OCrEp
Reporting & Analytics | | Arnold30 -
% Change - Google analytics - how to calculate?
Hi All,
Reporting & Analytics | | JohnPalmer
I have two dates with two different numbers I want to calculate the "% Change" like google analytics, The numbers of June 2015 - 127,931 sessions
The numbers of June 2014 - 90914 sessions please tell me what is the %Change. Best. J0 -
Offline conversions not as e-commerce transactions in universal analytics
I am working on a project to measure offline conversions with the new Universal Analytics from Google. When a lead gets the status "order" in my custom made lead management system, we sent the earlier grabbed Google client ID with the code below to Universal Analytics. The upload is working, although Analytics reports the conversion as an e-commerce transaction. I think the conversion must be uploaded as a analytics goal / event but I don't know what we can add to the code to let Analytics report it that way. Does anyone know how I can modify the code or Analytics settings to make sure that Google Analytics does not report it as eCommerce transaction? My code for uploading the Google Client ID to Analytics: <code>$ch = curl_init(); curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1); curl_setopt($ch, CURLOPT_URL, 'http://www.google-analytics.com/collect'); curl_setopt($ch, CURLOPT_FOLLOWLOCATION, 1); curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false); curl_setopt($ch, CURLOPT_HTTPAUTH, CURLAUTH_ANY); curl_setopt($ch, CURLOPT_USERAGENT, "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; InfoPath.2; .NET CLR 2.0.50727)"); curl_setopt($ch, CURLOPT_POSTFIELDS, "v=1&tid=UA-XXXXXXXX-42&cid=379445656".urlencode('.')."1380816256&t=transaction&tr=123.00&ti=43388&z=".time()); curl_close ($ch);</code>
Reporting & Analytics | | timvermeulen6390 -
Cant find eCommerce in Google Analytics
Ciao from Wetherby UK, Ok ive done this a zilion times but since Google analytics upgraded I cant find how to upgarde the tracking code to ecoomerce tracking. Before i would just tick a box and Boomshanka the code would change. Whats got me worried the tracking codes has not modified to ecoomerce is because it looks like this: Heres the tracking dashboard with no sign of ecomm tracking customisations:
Reporting & Analytics | | Nightwing
http://i216.photobucket.com/albums/cc53/zymurgy_bucket/wheres-ecom-tracking_zps0ef4b8c6.jpg And i cant see any means to modify it for ecoomerce tracking 😞 Any insights welcome!
Grazie tanto,
David0 -
Setting up goals in Google Analytics
Hello! This question is seems so obvious that I'm also ashamed to ask... almost. If the goal of a website is to have a visitor complete a contact form, when setting up the Goal in Google Analytics (as a "URL destination") the URL of choice would be the form's thank you page, correct? Because that's the page that proves the visitor completed the task we want them the achieve. Right? Thanks!
Reporting & Analytics | | SmileMoreSEO
Erik0 -
Where do I find Google Analytics link tracking for outbound links?
We implemented this script in source, where would I find the outbound link tracking; in Events?
Reporting & Analytics | | KnutDSvendsen0 -
Track banner ad with google analytics
Hi We have a top banner ad on an external renown site only to attrack traffic. It does show up in google analytics, but i have seen some increase in (direct) / (none) traffic. Is there anyway i can track it when banner is showed from 2 separate URLs http://www.tv2torget.no/bedrift/netthandel/ and http://www.tv2torget.no/bedrift/netthandel/barneklaer/ Thanks Dan Lærum
Reporting & Analytics | | danlae0 -
Do Google Analytics filters affect link building?
We recently made a few link wheels for specific product pages. We've been having great results with all of the wheels except for one. The one we are having issues with is the only link that we were using a Google Analytics filter on; it looks like this http://domain.com/page.htm?zSource=Specific Keyword%tracking My question is does Google ignore links that are obviously utilizing their analyitcs custom filters? We're doing some more testing to try to find out if it truly is the link or if the wheel is a bad one. There are so many things that could go wrong but with so many of our link wheels working well, I wonder if the filters are what is causing such results.
Reporting & Analytics | | MichealGooden0