Dear Keri
The very same thing happened with me as well. I have sent a mail to [email protected] as directed. I'm hoping the amount will be refunded asap.
The auto subscription feature at the end of the month is painful to new users who want to check out the platform. I would be greatly obliged if you could look into the matter and resolve it. The email id through which I had subscribed is [email protected]
Thanks and regards,
Anirudh