Difference in MozPoints between My Account and Q&A forum
-
I noticed that there is a big difference between the mozpoints showing in my account and the mozpoint showing in the Q&A section of the website.
My Account shows me that I now have: 262 Mozpoints. When i look at my Q&A total is says: 303 mozpoints. There is a big hole between the two.
How is this possible and which of the 2 numbers is correct?
-
My Moz points seem to increase immediately by a couple of points when I post a question. I know that Moz awards a point for the question so I assume the "extra" 2 or 3 points come from some sort of caching issue which updates when Moz awards "automatic" points for something. Just an observation if that helps your techs who are looking into this issue.
-
Paul,
it is still awaiting approval i think:
https://seomoz.zendesk.com/requests/86714
that should be it.
Regards
Jarno
-
Jarno, can you provide a link directly to your feature request for me? I'd REALLY like to endorse it and ask for the same thing, but I can't find your submission on the feature request boards.
Paul
-
Hi Jen,
thanx for your reply. I already contacted the Help team about this to and i added another suggestion to them, here's my e-mail:
================================
Hi there,
I hereby kindly notify you people about an issue that is playing with the mozpoints. Maybe you are already aware of things, maybe you are not. I posted a question on the Q&A section on the website too. Here’s the link.
http://www.seomoz.org/q/difference-in-mozpoints-between-my-account-and-q-a-forum
Isn’t it also an idea to build in some feature that shows you how many mozpoints you’ve earned in the current month?
Since I don’t have a start number for this month and earned a lot of point I might make it to 200 points in one month. It would be a shame if it turns out to be only 199. So an actual number for the month as far as it has past would be very helpful and greatly appreciated not only by me, but also by other mozzers.Hope you feel this is a good idea.
Looking forward for your anwer
Kind regards from the netherlands
Jarno Nijzing===========================================
And yesterday i got the following respons from Joel Day:
===========================================
Hi Jarno,
Thanks for reaching out. I'm sorry for any confusion with the MozPoints. This has actually been present for a good while. The profile does often pull cached information while the Q&A is updated in real time. Just figure the higher number is correct.
As far as your suggestion. I think that's a great idea. Can you do me a favor and post that in my feature request forum here:
https://seomoz.zendesk.com/forums/293194-seomoz-PRO-feature-requestsThanks! Let me know if you need anything else.
Cheers,
Joel.=========================================
So I added a request idea in the request forum. Hope it gets noticed their with all requests made by mozzers.
I like to thank you for answering my question to. Taking the time to do this.
kind regards
Jarno
-
Thanks Jenn!
-
Hi Jarno, sorry about the confusion there! We actually have a ticket in the queue to get this fixed, so we're definitely working on it! I've asked an engineer to let me know which one is correct, and will update this thread when I hear back. I have been assured though that we are capturing all of the MozPoints, so not to worry! Most likely it's a caching issue where one is pulling up-to-date numbers, and the other is pulling a slightly cached number. I'll add more info when I have it.
Thanks!
Jen
-
Hi!
Those are great suggestions, we really do try to keep everyone as informed as possible. We have an issues/error box in the PRO tools area that we update if that particular tool is down or has issues. Sadly we don't have anything like that in the Q&A area but I think that's a great idea. We have a number of small issues such as the Mozpoints one going on with Q&A and we are continually working to fix these. With a "built from scratch" app such as Q&A it has a lot of nuances that seem to come up, and when we find them, we fix them.
I apologize for not making it clear that there was an issue with Mozpoint numbers being off, as it wasn't a problem with a specific tool and didn't stop folks from getting work done we didn't prioritize the messaging. I know it's a big deal to many people though so we'll work on a better way to message that in the future.
Thanks!
-
I like your suggestion of having a status box with a link Paul.
-
I often see a delay in the point system between account and q&A
-
The points in the Q & A would be the most up to date.
Not sure why there is a difference bit it's not really a huge deal anyway?
-
My points show the same kind of discrepancy as yours and Dana's, Jarno. In fact, about a week ago, most of the questions in my My Q&A disappeared altogether. It looks to me like the database got fouled for some reason and the haven't finished fixing it.
The higher number should be the correct one. I'm keeping track of mine and if/when the whole thing settles out, I'll let them know if my count isn't correct.
I'm actually pretty disappointed with how little this kind of information and status updates are communicated. I also see a real lack of consistent updates with the tool outage problems that have been ongoing.
C'mon Moz folks, your commitment to TAGFEE says you should be doing a much better, more proactive job at this.
Why not have a simple red box at the top of any tools page that is currently experiencing issues announcing the issue and that you're aware of the problem, with a link to a regularly-updated status page. We shouldn't have to go searching through Q&A & blog posts to try to find out why stuff isn't working.
And telling us to send in a help ticket isn't a good idea either as only one person at a time will be getting the answer even though many are also experiencing the problem.
I'd really like to see a response here form the Moz folks too, Dana.
Paul
-
Hi Jamo, I think there is a minor issue with Moz Q&A right now. My points in one place or the other have been quite off for the last 5-6 days. No Worries, they are tracking everything. I believe it is just a glitch and that once they get it fixed all will be well with the world
Hopefully someone from SEOMoz will also chime in on this question
Ciao,
Dana
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
MoZ & Other Keyword Tools
Hi There, 1- Does MoZ provide the data on “which keyword searchers are searching in a particular market”, so that I can make a better decision regarding my own keywords?If MoZ does not do this what other best tool is out there in market for this particular purpose? 2- Suppose I decide some keywords for my site and start doing optimization for them. "Does MoZ tell me “how much traffic my those keywords are receiving with the passage of time”. If MoZ does not do this what other best tool is out there in market for this particular purpose? 3- Does Moz give "data on competitors keyword activity also"? If MoZ does not do this what other best tool is out there in market for this particular purpose? Hope somebody with concrete knowledge and experience will enlighten me. Cheers Tanveer
Moz Pro | | Sequelmed0 -
How to Avoid Duplicate Page Content errors when using Wordpress Categories & Tags?
I get a lot of duplicate page errors on my crawl diagnostics reports from 'categories' and 'tags' on my wordpress sites. The post is 1x link and then the content is 'duplicated' on the 'category' or 'tag' that is added to the page. Should I exclude the tags and categories from my sitemap or are these issues not that important? Thanks for your help Stacey
Moz Pro | | skehoe1 -
Duplicate Page Titles & Content
We have just launched a new version of a website and after running it through SEOMOZ we have over 6000 duplicate title & content errors. (awesome) 😕 We have products that show up multiple times under different URLs however we "thought" we had implemented the rel=canonical correctly. My question is - do these errors still show up in SEOMOZ despite the canonical tags being there OR if they were "correct" would we be getting "zero" errors?
Moz Pro | | ZaddleMarketing0 -
Profile Picture in Q&A section ?
Is there a certain limit that you have to hit before the profile picture becomes visible ? I can see it on my blog profile but in Q&A its the default image 😞
Moz Pro | | Saijo.George0 -
Two different Domain Authorities for one site?
The "Domain Authority" of my site on the "Link Analysis" section of SEOmoz Pro (34) is different to what it is on Open Site Explorer (36) - how can this be? All I can think is that one hasn't been updated yet (I'm hoping the lower one!). Elucidation gratefully received! Alex
Moz Pro | | reddogmusic0 -
OSE Domains & Subdomains
Is there a compelling reason that OSE treats subdomains as part of a parent domain, rather than as a separate site? Or is this just a technical limitation? I ask because it's my understanding that Google treats subdomains more like separate domains than like parts of the parent domain. OSE treating them more like folders creates some frustrating situations when researching niches that are heavily filled with blospot and wordpress.com blogs. First of all, the domain authority in these situations is not at all indicative of the strength of the site. It also makes it hard to evaluate linking root domains at a glance, since all blogspot blogs count as one domain. So to see all blogspot sites linking you have to go to the full link list -- where each site may be listed hundreds of times -- and you can't group them because they're all considered the same domain. To be sure you when researching these niches you can just throw out domain authority as a metric, and export every report to excel where you can sort things in a way to make it easier to separate sites. But if there isn't a compelling SEO reason to have OSE function this way, I'd love to see those subdomains treated as separate sites so I can have access to all the easy to use SEOmoz metrics and layouts without the extra work. And of course if there is a compelling SEO reason for subdomains to be treated as domains, I'd love to be educated! : )
Moz Pro | | Ecreativeworks0 -
Changing linked analytics account
When setting up a new campaign, I attempted to add GA. I entered the wrong GA account to this profile. How do I change the GA profile that is linked to this campaign?
Moz Pro | | sgavin0 -
Multiple users & logins for one Pro account?
Hi, Is there a way of setting up multiple users under one account? Ideally I need to be able to provide access to different users without access to billing/account settings. If this isn't available, is it something that could be developed? This would be a very useful feature. Thanks Joe
Moz Pro | | j_brickell1