New to MOZ, can't create a campaign.
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I just started the free trial today, but I can't setup a campaign. Everywhere I go (http://analytics.moz.com/pro/home, http://analytics.moz.com/manage-campaigns), all I see is:
Oops! Try refreshing the page, if that doesn't work, please click here to contact our help team.
Is something broken?
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Hey!
This is somewhat of a common issue with strange configuration issues with specific machines. Especially on Macs.
Our engineers have identified three possible causes and solutions for this issue:
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Highly sensitive anti-virus software. The way to get around this is to whitelist moz.com in the software. If you are running Sophos Anti-Virus on Mac. Disable the option 'Block malicious downloads from websites, protecting your Mac from obfuscated, polymorphic and zero-day threats before reaching your browser'.
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Enterprise firewalls that block us, which you may need to work with your IT department on if you do not have direct access to your firewall settings.
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VPN connection/profiles. Disabling or removing the VPN profile has been known to be a common issue.
We confirmed that the problem was the Cisco AnyConnect client installed on his machine. Even if the client isn't actively running, a background service it installs blocks CORS requests. Uninstalling it allowed him to use MA immediately.
Here's an article describing the problem, and a possible workaround:
http://www.bennadel.com/blog/2559-cisco-anyconnect-vpn-client-may-block-cors-ajax-options-requests.htmUltimately our guess is a software update is compromising key security files that are preventing access to ajax options requests and a last resort fix has been a re-install of an OS. It's very tricky but hopefully one of the above issues is the culprit, which can be fixed.
Hope this helps!
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If you do have problems in the future, could you send us a note at [email protected]? There's some one-on-one help we can give you with a couple of alternatives. Thanks!
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I did a little more digging, and here's what I found. When connected to the network in question, I get numerous errors in the browser console like this when loading the pro home or campaign pages:
XMLHttpRequest cannot load http://vanguard.moz.com/pro-home/campaign-list-lite/prod.3938937. Origin http://analytics.moz.com is not allowed by Access-Control-Allow-Origin. (home, line 0)
I do not get those errors (at least I have not thus far) when connected to other networks. I don't know much about the network setup here, but I do believe there is a proxy in place.
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So glad to hear that, and thanks for letting us know that it's fixed!
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To answer my own question, the problem seems to have been network/firewall related. When I switched to a different internet connection, everything started working fine...
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