OSE is broken again
-
Getting errors all the time.
-
I'm so glad to hear that! Please do let me know if you run into any other trouble.
-
Seems to be working. Today had no problem.
-
I am so sorry that you ran into this issue again. It looks like there were some after effects of the changes we've been making to stabilize the servers for OSE. The issue should be resolved now, but please let me know if you are still experiencing problems.
-
Sorry to report that, but it's either still broken, or broken again.
Got this few times in the last couple of hours.
-
I have been using OSE over the weekend and it was still broken. Today it seems to work.
-
Thank you so much for your amazing patience! Our engineers released a fix on Friday evening and we've been monitoring the issue over the weekend. Right now, everything seems to be running smoothly again, so please take a look and let me know if you are running into any further issues with OSE.
-
This is actually a related issue. In order to balance some of the load on our servers, we had to slow collection for the Just Discovered Links and Freshweb tools. We believe that we will be able to backfill the data, but there will be a delay in when the data will be available.
Again, I apologize for the inconvenience this causes!
-
Hi Chiaryn!
Having a similar problem, however I'm missing two days of data when I use the OSE / Just Discovered tools (3/21-3/23). Wanted to flag with you just in case this is a related issue!
Thanks!
-
Thanks.
-
I just wanted to give you an update and let you know that we have made some adjustments to lighten the issues you've been encountering. You may still see some intermittent issues making queries in OSE, though they should be much less frequent, but I'm afraid we are still working on clearing out the backlog of exports this issue created. I'll let you know as soon as I have any more details.
Thanks so much for your patience while we continue to work on this.
-
Thanks for following up. Since this is intermittent, it definitely sounds like a load balance issue. Our engineers are looking into this now and I will let you know as soon as I have an update from them. Hopefully, we'll get this resolved soon.
I apologize for the inconvenience this is causing!
-
Here you have it:
It's true sometimes it works, let's say 1 out of 3 queries, my guess is a load balancer is sometimes redirecting the query to something working.
-
Hey Massimilliano,
I'm not seeing any issues when I run queries through OSE, so it would be really helpful if you could let me know exactly the error message you are seeing and the sites you are querying when you get this error? A screenshot of the error would also be helpful.
I look forward to hearing back from you soon.
Chiaryn
Help Team Ninja
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Is the Link Tracking Lists feature broken?
I used to be able to create a list of links via Link Tracking Lists and within 8 days Moz bot would visit and index the links in the Moz database. However, this no longer works. Is it broken? I have used this previously without issues, and tried several times over 20 days, but nothing. Anyone else having issues? Moz support - is this feature broken? If so, when do you envisage having it fixed? Thanks
Link Explorer | | BitsyJones0 -
Different numbers in Moz bar vs. OSE
Hi, On a Google SERP, when i activate the MOZ toolbar one of the sites says it has 1,258 links / 667 RDs. But when I open this same site up in OSE I get 3 inbound links (see attch). What's going on? 0Au9H
Link Explorer | | sanjosepainting0 -
Backlinks dropped in OSE
Hi Webmaster, I just checked my website backlinks In MOZ OSE (Open Sire Explorer) tool, from the recent report history, I took the following details, June 29,2014 - 775 links
Link Explorer | | zco_seo
Aug 13,2014 - 783 links
Apr 06,2015 - 861 links
Aug 10,2015 - 880 links
Sep 16,2015 - 880 links
Feb 16,2016 - 569 links
Mar 03,2016 - 672 links
Mar 23,2016 - 55 links (Only coming from blog comments, also different targeted pages, I just removed few blog & forum links, that was around 100 only) Is there any tool issue? But In Google search Console (Google Webmasters Tool) it was saying more backlinks. But, at the same time, I checked my competitors website too, they were having more links with target page only. If anyone know the answer for this, it will be good for us. Thanks in advance,
Cheers,
Michael gyZz2b30 -
Confused about the link metrics showing up in MOZ & OSE
For my campaign "itelligence Applications" which is for site itelligencegroup.com/uk/ - MOZ seems to be giving me different stats on links, depending on which tab I look it in the Link Analysis section. Then when I look at OSE, the numbers are totally different again, not just a little bit different. Example: In MOZ Link Analysis, on the "inbound links" tab, it says there are 129 Root Domains and 6832 Total External Inbound Links. If I then look at the Competitive Metrics screen, it says there are 46,284 external followed links and 240 total linking root domains. If I then go to OSE for the same site, it says there are 14 Root Domains and 686 total links. I have no idea why these numbers vary so much or how to even report them to my client. Am I missing something here? Any help would be gratefully received! Maureen
Link Explorer | | mfrgolfgti0 -
OSE - Link Opportunities
I'm checking out this new Link Opportunities feature for one of our sites and what I'm seeing right now is pretty disappointing. For Reclaim Links, everything listed is an internal link on our site. It's got tons of URLs from our old Iciniti structure (replatformed to Magento mid-March). It's crawling tons of stuff that's blocked in robots. There are no links from external domains in the first 5 pages. For Unlinked Mentions, it's showing tons of mentions - 33,566 to be exact, a ridiculous number - mostly from news sites like Forbes, WSJ, Guardian, CNN, etc. These sites are not mentioning us. It's set up to look only for our brand name or domain name, so I don't know how it's thinking there are all these nonexistent mentions. What's going on with Link Opportunities?
Link Explorer | | Kingof50 -
OSE Advanced Reports - behaving inconsistently
Yesterday, there was an error message on the Advanced Reports tab in OSE: "Oops! It looks like our system is temporarily down. Please check back soon." That cleared up after a couple of hours. After that, I ran an Advanced Report that I run on occasion, and it only returned 3500 links, whereas it normally returns around 23K. Since then, I've run the same report 9 times in total over the course of about 1 day, and each time the number of links keeps increasing. 3500, 10150, 21550, 25400, 28650, 35450, 37400, 38200, 50375. I'm wondering what is happening? I want to do some evaluating of my backlinks, however I'd prefer to work on a "complete" list of links and the number of links keeps going up, when generating reports using the same criteria. When can I expect Advanced Reports to be "stable" where it's producing roughly the same number of links? Also, I opened up a support ticket on this with Moz.com over 24 hours ago, and haven't received any response. I've updated the ticket 2 times now, but no response. Disappointing they are not responding to support tickets. Thanks.
Link Explorer | | azonetwork1 -
OSE unavailable and Rank Tracker not refreshing
I tried to submit a help ticket, but the help tickets also are not working! OSE for at least the last 12 hours has been returning Unavailable. Also, Rank Tracker never updates and just endlessly spins. Can someone shed some light on the issue and when the solution will be implemented? Thank you
Link Explorer | | DJ1231 -
Does OSE crawl our site often? Or do we have an other problem? (internal links)
I am wondering if i can find out when OpenSiteExplorer crawled our entire website for the last time.
Link Explorer | | wilcoXXL
A few months ago we added some internal textlinks to all of our productpages. Those are links to the brandpage of that particular product. Some of our brands do have up to 1500 products, so there should be at least 1500 internal links pointing to that brandpage. But OSE still gives me a wrong count. It says there is only 1 internal link pointing to that brandpage.
Is it because OSE never crawled our site again? Or am i missing something here?(maybe too many internal links to one specific brandpage is not okay?) I'll hope you guys can help me out with this one.0