Cancel my MOZ Subscription
-
Cancel my MOZ Subscription. My email id is [email protected]
-
Hi there!
Please email your request to [email protected]. We are unable to process cancellations via this board.
We also have a helpful guide on how to cancel your Moz Pro subscription here: https://mza.seotoolninja.com/help/your-account/manage-subscriptions/cancel-moz-pro
Here is the guide on how to cancel your Moz Local subscription: https://mza.seotoolninja.com/help/your-account/manage-subscriptions/cancel-moz-local
We hope to hear from you soon!
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I want to Moz refund my money. My trial just expired and i had forgotten to cancel
Hi, As the title states, I forgot to cancel our subscription before the trial expired and was charged USD 159.00. The product isn't a good fit for us at the moment. Will look at in the future again. Thanks J
Product Support | | jandigitalstudios_seo0 -
Emails from Moz display incorrect report information
Hey, I have noticed that for the last 3 weeks or so the emails from Moz have been displaying incorrect information. The results it shows in the email seem to be from previous crawls. For example The previous week a sitemap that didn't update that caused 400+ pages to appear as 404's. This wasn't reported in the email and it stated there were only 2 errors on the site. (Of which we knew about anyway and choose to ignore). Thankfully i checked the crawl report anyway out of habit and saw the onsite report to show 400+ crawl errors. I went on to fix these errors. This week, the crawl report showed 400+ crawl errors, I immediately logged on to the website to check the campaign to find there are only the 2 expected crawl errors. It is almost as if the info from the campaign is being pulled and emailed to me seconds before it is updated from the crawl info. I am finding this to be the case in both the keyword and crawl errors email reports.
Product Support | | ATP0 -
On Page Optimization and Page Grader in Moz Needs Some Fixes
Okay, so I've brought this up a couple times to your team and have always been met with resistance and confusion, but I really feel like the fundamental design of your on page grader (the auto one) needs some changes in order to be really useful. Let's start with the basics. An on page grader is supposed to be a tool where you can enter your keyword or keywords and have it scan the URL to see how well the keyword has been implemented on the page. It checks for heading use, anchor text, alt tags, frequency of use, etc. We all should get this if we are here. Now, your manual page grader does just that and does a great job of it. I find it very useful for checking newly created pages, landing pages, competitor pages and the like. However, your auto version found in the Search > On-Page Optimizations is the culprit here. So, according to several staff at Moz, this tool scans your site every week when the rest of your site scan is done. It then takes the rankings of pages for ranked and tracked keywords and assigns a grade for that page. Here's the major problem.... in almost all of my accounts, it very rarely gets the association with keyword and URL correct. Thus, it returns a low page grade even though the grade of the URL would be an A or B for the correct keyword. What seems to be happening is I'm tracking multiple keywords, sometime close variations. This grade tool in a lot of cases is grading a page more than once for several keywords it's ranking for. All the variants it gets a low grade for because the exact keywords isn't in the title, headings, etc. The second thing that seems to be happening is some pages are not being graded using the primary keyword, but instead a variation. In this case it only shows low grades for the page. On one occurrence of trying to discuss this issue with you, I got scoffed at for saying the tool was "guessing at which keyword to use for the grade". Your staff was very adamant in saying "it's not a guess!" My counter point was, call it what you want, it's in accurate to the intended keyword to be optimized for. Now, when one first gets to this tool, all of the above doesn't seem like that big of a deal because there's an "add & manage page grade" section. This section allows you to add and manage page grades. So, one would think that you could go to this tool, add an page grades for keywords that the tool didn't automatically associate and delete ones that it added with an incorrect association and that would be the end of it. However, that's NOT quite the end of it. At your own admission, the tool doesn't function like that. Each week when a new scan is completed, these pages grades essentially reset. So any page grade that you deleted will simply show right back up again. Now, before I go any further, let me explain why this is such an issue for me. First, on page optimization is something my company does and sells as a service and we are pretty good at it. Not saying we're the best, but we're better than most. That said, one of my reasons for choosing Moz was because according to the verbiage on the pages, one can create branded reports to include on page optimization. However, when the tool doesn't get the right keyword to landing page AND there's no way to manually override it, then basically all of my reports make it look like my pages grades suck, when in face they don't. Now, if in my campaigns I only added the exact keyword for each page and didn't do any variations of, then this tools becomes much more accurate. However, I want to track multiple variations. Bottom line is this: I need a page grading and reporting tool I can count on and actually use. Thus far, you solution is riddled with problems and every time I bring it up, you fight me on it saying it's working as it's supposed to. What I'm saying here is "as it's supposed to" is fundamentally wrong. I'd like to discuss this with someone at this point, and preferably someone a bit higher up than a first tier support person because frankly, I'm not getting anywhere. Overall I love your service, but it's things like this that have me questioning wether or not Moz is right. I'm giving you opportunity after opportunity to prove to me that it is. Help me work this out so we can continue that trend. Thanks, Micha
Product Support | | Multiverse-Media-Group4 -
Tracking more competitors with Moz Pro
Hello Moz, I am currently in my free trial period of Moz Pro and am enjoying it very much. However, I would like to be able to track more than just three competitors per campaign. Is this something that is available with an upgrade?
Product Support | | InterCall2 -
All my Moz Campaigns disappeared
Hi there My account was suspended briefly, (over a weekend) as the credit card had expired. As soon as I knew, I logged in and updated the information, but now all my data/campaigns have disappeared! Gulp! Can anyone help? Many thanks in advance. Kind regards Clojo
Product Support | | Clojo0 -
Can you create additional users for Moz Analytics?
I have just begun setting up Moz Analytics for some of my clients. It lets me add 5 client's sites to a single account but I can't find anywhere to create an additional user/login for a specific account that way I can give access to each client only to their campaign. Is this not possible and if not something you plan on integrating in the near future?
Product Support | | Carlson3 -
The websites I add to my Moz Analytics account do not appear in the old "Pro" account. What is going on here?
The websites I add to my Moz Analytics account do not appear in the old "Pro" account. What is going on here?
Product Support | | GameDay1 -
Moz Pro Account
How many campaigns can you have before you max out your Moz pro account?
Product Support | | alblaze200