Latest Questions
Have an SEO question? Search our Q&A forum for an answer; if not found, use your Moz Pro subscription to ask our incredible community of SEOs for help!
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Solved Why is MOZ crawl taking so long?
I began my site crawl on November 3rd and now it is November 7th and it is still "in progress". Why is this happening?
Product Support | | CarisaS_Wenda0 -
Moz Campaign did not fully update this week
This is not a new campaign. It updates every Thursday but this week did not update some sections like:
Product Support | | alliancehvac
Search Visibility
Desktop vs. Mobile Search Visibility
Top National Keywords
Top Local Keywords
Rankings0 -
Solved Having issues generating Pdf reports
I am having issues just exporting any kind of PDF reports. Is there something going on or some glitch? I have tried 3 different browsers and still have the same problem. All I get is the ajax wheel spinning and then it times out.
Product Support | | TriforceMedia
b704ec57-5b3a-491d-9433-47576466ef20-image.png0 -
Solved i got charged by the end of the trial against my will...
i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...
Product Support | | alexx12120 -
Solved Cancel Account
I was charged after cancelling my account that is not being used. What should I do? Cancel with my bank?
Product Support | | ValFulton1 -
Moz Reporting -Selecting Dates
How to I select what dates to report from? I would like a quarterly report - is it possible to compare to the previous year/quarter?
Product Support | | kaymcgarr0 -
Solved Expired Trial, refund requested
Hi Moz team, I forgot to cancel my 30 days trial and I have never used it and I do not intend to use it.
Product Support | | GBY91
I just got an email from your side about charging 179 USD just realized after 20 hours.
I would appreciate if you can refund the money and help me out. Please kindly consider 😞 Thanks a lot for your understanding.0 -
Solved MY CARD IS CHARGED PLEASE CANCEL MY SUBSCRIPTION AND GIVE ME THE REFUND
Hi Moz Please cancel my account. I was charged for $149. It was charged automatically. I am please respond to my email and take an action towards this.
Product Support | | Wenalyn0 -
Solved Mozbar Chrome Extension 404 Error
Hello, I am trying to check my website https://whatnumberisiv.com Domain Authority but my Mozbar is not working, When I try to install Mozbar Chrome Extension; it is showing 404 Error. What is the solution of this error? whatnumberisiv.com
Product Support | | Sohail03730 -
DA error in my website
Hi
Product Support | | Bdgbye
there are some errors in this website. When i check this with my friends laptop it shows different DA PA
but if i check this on my PC it shows different. Now which one is perfect?
Here's the Name and link of website Juicks
Please check this and guide me where i am doing wrong. Thank you.0 -
Solved Site DA and PA
Hi, I'm facing an issue regarding Moz Site Explorer. When I enter my blog for check it's DA and PA. All Moz do is keep loading. I have to reload the page for two or more times for checking DA and PA. Kindly let me know is there any issue with my account. Regards.
Product Support | | BuiLungTen0 -
Mozbar covers the website headers.
I have a website https://www.bodolandresult.net whenever I open the both at same time mozbar occupy space over its header menu
Product Support | | Niujbuj760 -
PA not showing
I am facing a problem that my MOZ bar is not showing a PA of my website page ipad rental. Kindly, tell me is there a problem with my page or extension?
Product Support | | rankvizguru0 -
Moz have multiple problems.
i cant log in my moz account, it keep me showing error. Moreover, i have seen lately that Moz works slow because it shows my ranking keywords late. Other than this my Domain authority is not increasing even though my site have alot of backlinks
Product Support | | Iuj873g0 -
Keywords showed volume before but now they say 'no data available'
Keywords showed volume before but now they say 'no data available'. And this is happening with common words like "prints" - I'm dead certain this keyword should not have 'no data available'. What's going on? How do I reset or fix this? I only have 12 days left of my trial and I can't even use the feature I need.
Product Support | | Andresia1 -
Moz Does Not Show Any Data Of My Website
Four month ago I launched my website stylistfontgenerator.com , and i write about latest fonts which we used in our blogs,artices,letters. Well, when i check stats of my website in moz, it doest not show ranking keyword in moz.
Product Support | | sbfhjsdfsdbfh
What is this issue, and how i resolved this issue. Thanks
Alex!//0 -
Change email address just for communication with Moz
I want to keep my email address as it is now for all of my profiles, however to manage my MOZ account I prefer that my assistant get the emails. If I change my email address on the Moz account will that trigger a change anywhere else? Thanks, Cindy [email protected]
Product Support | | CGoldrich1 -
Not working
my website is best self tanning oil are not searching in moz search bar how to show in search bar please help me
Product Support | | jksoiuerw0 -
Questions about the MOZ
Sometimes the MOZ logs out of my account on its own, and I'm quite annoyed about this, how can it not log out of the website even though I've already saved it?
Product Support | | gogoanimetp0 -
Solved Where do I find my keywords that have been added to my campaign?
Hello, Where can I manage and download all the keywords I have added to a campaign? Thanks so much! Greg
Product Support | | Awakening-Mind0 -
I have a draft campaign that isn't going active no matter how many times I "finish." Please help..
How do I get my campaign to go active? I am currently using the 30-day free trial.
Product Support | | JOhnClarkMartin0 -
Not working
i use moz extinction but many time they not working can any one help me
Product Support | | yenahi85640 -
Why i still being charge ?
i already cancel when date 8 now i being charge? i dont being charge How could i cancel it from carD??? nb24hLv
Product Support | | er1kson_180 -
Moz DA is showing on the serp and one post
Hello Community, I am facing a problem for several days when i search for something in the SERP, Moz doesn't show its da on any of the sites in SERP but when i open the website in a new tab it starting showing there. And 1 post is not showing DA in a new tab even Post URL: https://outdoorbasketballguide.com/best-basketball-hoops-for-toddlers
Product Support | | gabrelaloren1 -
How often are keywords updating in moz
How often do they update, I have set up a campaign, added kw and its been 7 day and no update on rankings..
Product Support | | dave8580 -
Hi please help me process the refund. The money that was charge is for my mom's heart operation.
How do we process the refund for an account that has never been used. Please please help us.
Product Support | | Dugard-Property0 -
How to cancel the subscription
Dear MOZ team Good day! I was trying your website and i already used the free trial for a one day or tow only, but required a credit card and sure i signed up with mine. now i received an invoice by 149$! and i didn't subscribe, kindly refund the amount to my card looking forward to hear from you guys thank you, Asmaa.
Product Support | | Ibrahim_AlQurashi0 -
I have assigned a Moz Pro seat to someone but they can't access a campaign's rankings report?
Howdy, I'm the record administrator on a Moz Pro record. I have alloted a seat to a consultant who's accomplishing some work for me and they state they can't get to a mission's rankings report? The deal with client's segment shows them as grabbing a chair permit? It's been given and acknowledged by them? Thanks vape juice
Product Support | | RajaGG0 -
I have assigned a Moz Pro seat to someone but they can't access a campaign's rankings report?
Hi there, I'm the account admin on a Moz Pro account. I have assigned a seat to a freelancer who's doing some work for me and they say they can't access a campaign's rankings report? The manage user's section shows them as having a seat license? It's been issued and accepted by them? Any ideas here? Thanks
Product Support | | NineFiftyNine.net0 -
How to del the account of moz
i dont wanna pay but know i take trail but i wanna del the account but dont know how to del
Product Support | | Nobody16068513179450 -
Trying to cancel, getting an error message.
Hi, I tried to cancel my free trial and got an error page saying "that session was not found." I need to cancel before tomorrow when the free trial ends.
Product Support | | Kallijojo0 -
Random Reporting of 403 Forbidden Errors
Randomly MOZ reports that hundreds of 403 forbidden errors are cropping up for our website. None of these pages are forbidden, and load just fine. Why does MOZ keep reporting these issues?
Product Support | | USATCorp0 -
What do the Moz user levels mean?
I see that there are 3 other levels to a Moz Community Profile that users can have outside of the traditional 5 levels earned through points (Contributor-Oracle) and they are Pro, Associate and Staff. Obviously, Staff is someone who works at Moz but what do Pro and Associate mean and how do you get them?
Product Support | | authority-networks1 -
Position zero rank tracking
Does Moz track position 0, if yes then at what position? I have some of keywords for our website are appearing in featured snippet and Moz showing them ranking at #51+. In starting it seems I assume it's a ranking fluctuation but this is there from quite a long time and still showing same results.
Product Support | | ruchirasharma0 -
I just wanted to have custom URL for my MOZ usr profile and was unable to get done. Is there any one aware about this?
Looking for an answer regarding the community awareness about this implementation.
Product Support | | Sanka_Liyanage0 -
Moz not working
Hey Moz Team I'm facing issues while using the Moz account. I have a premium account but not working when I analyze the website http://smsbomberap.com/ its show error.
Product Support | | achkhasa1 -
Solved Refund
Hi I forgot to cancellation my subscription before the trail expired. We are currently at a very nascent stage and do not require the product and can't afford it as well. During such trying times ( COVID, when the business is not doing well at all) we would really appreciate if you can refund the money and help us. Kindly consider. We missed the date by one day. We will be really grateful. Regards, Prachi Joshi
Product Support | | Prachijo3 -
Site DA and PA is not increasing
Hy, My site best water softener DA is Still 1. I am Publishing the content regularly, Site age is 6 months But Still DA and PA are 1. Why its not increasing. Is there any way to increase DA and PA Of my site?
Product Support | | ikzayahot0 -
Duplicate Content on a page that isn't duplicate?
So, I've been working on a site for a while, and they recently had one of their blog posts marked as "duplicate content" on Moz Pro: https://ashlandbreastpumps.com/blog/breast-milk-storage-guidelines/ Reviewing this post, there's nothing here to suggest that it should be considered duplicate. Link is marked canonical, there are no weird domain shenanigans to cause confusion, the content is distinct, and there's a lot of content there that prevents it from being overcome by coding white noise (So "more content" wouldn't be a solution here). So I'm trying to figure out why this particular post was flagged. Did Moz Pro make a mistake?
Product Support | | YYSeanBrady0 -
Moz report not updated
Hi, Our Moz report does not seem to have updated this week? Thanks,
Product Support | | Ski-Solutions
Sacha1 -
Why are only two pages of my site being crawled by MOZ?
MOZ is only crawling two pages of my site even though there are links on the homepage, and the robot.txt file allows for crawling. Our site address is www.hrparts.com.
Product Support | | hrparts0 -
Though we had until the 8th to cancel and you charged our card.
We thought we had until to 8th to cancel and you charged our card On the 8th. Now we can’t reach anyone. We cancelled the service.
Product Support | | danawebprollc0 -
Is there still a way to put in a support ticket with Moz. I cannot find it on the site.
I sent an email a few minutes ago to [email protected] but don't know if that is a usable address or not. I would prefer an answer from a Moz staffer. Thanks,
Product Support | | RobertFisher0 -
Cancelling without loosing data
Hello, Is it possible to cancel my Moz pro account for a few months without loosing the data and then reopen it a few months from now. Thank you,
Product Support | | seoanalytics0 -
How to resolve when it is saying duplicate content but the content is not duplicate?
Especially since it is our landing page for our blog with multiple excerpt text i.e. growpath.com/resources/
Product Support | | tdseward0
