Google Analytics underreporting
-
I have a site selling items, I use paypal buttons and get a report using ipn back from paypal telling me when I have sold a item. I also have a Google analytics event setup on the button, and one on the confirmation page.
For example in the last few days I have sold over 10 items from the website, but have only 2 events from the button and none from the confirmation page. The confirmation page depends on the user getting redirected back from PayPal so I can see that being upper reported, but there is no way you can buy without clicking the button.
I have the chrome addon from google to debug your analytics code and it fires every time.
The figures seem to report only about 20% of events over a long period of time. If it was not working at all, I could assume I have not set things up correctly but this is not the case, I get a regular flow of events but at about 205 of sales.
I am very disappointed with GA, seems a waste of time.anyone else had the same expirence?
-
I will do that, but looking at GA, when every there is a event to one account there is a event top the other, so it is definatly sending both or none. Also this works fine on anouther site.
but i will try and see if it makes a difference
Thanks
-
Ahahahah! Sorry, I just purchased from your site last month.
Alan,
It looks like you're using two trackers. There's nothing wrong with that, but you need to differentiate the trackers:
_setAccount, 'UA-XXXXXX-1'
_trackPageview
b._setAccount, 'UA-XXXXX-2'
b._trackPageview
_trackEvent
b._trackEvent
Otherwise, the differentiation is necessary otherwise Google won't know which account to send the _trackEvent to.
It's referenced (very poorly) here, https://developers.google.com/analytics/devguides/collection/gajs/#MultipleCommands
-
here is the page with event
http://mymberry.com.au/miracle/products
this is the script, not the script fires to 2 different accounts. this works fine on other pages.
-
Like I said, many things can go wrong here. Just because the GA debugger shows the snippet was sent, doesn't mean it's getting to Google properly.
Would you mind sharing the link and I can take a look for you?
-
but why only sometimes?
When i test it myself, it works fine
-
While GA isn't perfect, it should certainly not be missing out on 80% of anything. There must be something in the tracking implementation that isn't quite right. As you said, the hand off from PayPal back to your site could certainly be causing an issue with reporting hits on your thank you page. This can be difficult to overcome. Your event SHOULD be working, but clearly is not if you're underreporting by 80%.
Without seeing your implementation in action, it's nearly impossible to predict what's wrong here, but something certainly is.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Funnel Problem in Google Analytics - Please help
Hello, I did set up a several funnel steps in my analytics account to get the funnel visualization report. But it's look fishy, something's clearly wrong that it shows only 10 visitors at the first step but actually more than 5k visitors has visited first goal page and followed through the another all steps. Everyday we are receiving 5k to 10k goal conversions but it not showing in the entire funnel steps through first step to last step. Please see the attached screenshot URL for funnel setup (Admin) and funnel visualization report comparing last two months traffic. Total goal conversions received 3,605 in last two months but in funnel chart (report) it showing only 2% conversions in last step. Anybody can tell me what is the problem with that or analytics not tracking properly?si65Y
Reporting & Analytics | | flightcentre200 -
How do I set a filter in Google Analytics?
I want to filter out direct traffic from the service provider msn. For some reason they are crawling our traffic and its throwing off my data. So I want to exclude direct, but only from msn. Would I set my first filter for direct then msn or vice versa? Thanks
Reporting & Analytics | | EcommerceSite0 -
Google Analytics VS target="_blank" internal links: How much wrong is it?
I am working on an e-commerce website, and our CEO is sure that having target="_blank" in internal search result is boosting the conversion (not sure, but it's not an issue at the moment). The problem is that Google Analytics sees all URLs visited from search results as entrances/direct visits, hence the Booking Funnel Tracking does not work as it was supposed to. Is there any way to recover the tracking? Or we shall get the rid of target="_blank" attribute?
Reporting & Analytics | | apartmentGin0 -
Google Analytics shows wrong traffic source
I was reviewing out traffic sources on GA for this past week's traffic history, and noticed a couple of visits & conversions that GA cited as coming from campaigns from emails that were sent out in 2012 and early 2013. it seems odd that we would have traffic & conversions from these older campaigns - on a regular basis. it's not even from one campaign, but from multiple campaigns. is it possible that it is a cookie issue? - i wonder if these visits were really from the email campaigns - or if they were from organic searches or other sources. Thoughts? Thanks!
Reporting & Analytics | | S.S.N0 -
How many users completely block Google Analytics cookies ?
Hello everyone! In your experience, how many of your visitors' browsers completely block cookies including those of Google Analytics ?
Reporting & Analytics | | Masoko-T0 -
View entrance keyworsd for a subpage in google analytics
I have an element from ringcentral that is tracked by google analytics, yet for the life of me I cannot figure out to how to view the entrance keywords to that element. I can view the search metric and see which keywords and how many visits from each keyword onto the site in general, but how do I see which keywords were actually responsible for this 'click to call' code which has GA? I can see the total number of clicks into that code, but not which keywords led to it.
Reporting & Analytics | | ilyaelbert0 -
Using Google Analytics for tracking statistics of the HOMEpage
Hello, Lets say I have a website with the HOMEpage being http://www.page.com. There are various subpages e.g. http://www.page.com/page1, http://www.page.com/page2, http://www.page.com/page3 . Now when I use Google Analytics it gives me all kind of statistics for the subpages shown as /page1 /page2 /page3 ... (relative path). According to this pattern the HOMEpage should be just "/". Unfortunately I can't find "/" in any statistics. Is this normal? Thanks in advance
Reporting & Analytics | | guitarslinger0 -
Can you get local search numbers/traffic out of Google Analytics?
With Google's new local search I am more curious as to market penetration on keywords that are now localized to my different US cities. I understand that you can separate out Google traffic based on regional Google domains, but I am curious if there is an effective way to separate out searches and keywords based on a my local US Metros? If google cannot do this, any recommendations on products that can? Thanks.
Reporting & Analytics | | Thos0031