Call tracking number inconsistency
-
A client implemented dynamic number insertion using PHP to display a different number, based on the traffic source (organic, paid, direct and so on). This effects every displayed phone number on the website which leads to inconsistencies across the web, Gmybusiness and listings.
My best best would be to use JavaScript for the number insertion instead, add a
<noscript>using the "real" number and add JSON code with the correct NAP details.</p> <p>Is this correct or is there another way, a better way?</p> <p>Thanks in advance!</p></noscript>
-
Thanks! Glad to hear my thought process was correct.
-
That's correct. An alternative would be a dynamically-generated IMAGE which uses the tel: anchor parameter to the real phone # on-click.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Call forwarding phone number from a satellite location?
Should I be cautious about using a local number that is forwarded on to my main office? I have 2 "satellite" offices. 1 has an actual phone number and line that is active at the location, and the other has a "local" number that is forwarded. The location with the actual phone number and line that is active at the location is performing much better, and I am trying to isolate the cause. Ben
Local Listings | | BSessions0 -
Does Google call your satellite offices and ask what's down the street?
Is this a real thing? Do they actually do this? Should I be concerned and train my receptionists to know their surroundings?
Local Listings | | marketingdepartment.ch6 -
Does Google Analytics automatically desseminate Maps/Places traffic from Organic traffic? Do webmasters still have to apply UTM parameter tracking to URLS in their GMB profile listings?
It was recommended a few years to apply UTM parameters to local URLs to get more accurate referral/source tracking in Google Analytics. Here is an old Moz post about this process https://mza.seotoolninja.com/blog/tracking-traffic-from-google-places-in-google-analytics However does GA automatically separate this traffic out nowadays? Is there a method to identify the traffic coming from Maps/Places without UTM parameters? Is UTM tagging still necessary if we want to see these traffic reports?
Local Listings | | RosemaryB0 -
Removing phone number from GMB = lower rankings?
Hey, all! I have a client who needs for people to see her website before they call her, or else she spends 15 min explaining what's already on the site. Her Google My Business rankings are excellent for a lot of keywords (yay!), so people are seeing the number big and bold and just picking up the phone. I called GMB support to ask if removing the phone number would affect rankings, and they said "I don't think so". If this weren't a HUGE deal to the client, I wouldn't take the chance, but she feels that she's losing business by being on these calls when legitimate prospects try to call and get voice mail. So... any experience with removing phone numbers from GMB, or any other creative solutions to the quandary? Thanks so much for reading! ~ Scott UPDATE: Well, we went ahead and tried it anyway, and our GMB listins on the 7-pack nosedived! STRONGLY recommend against this, at least with the current algorithm!! The phone number is back now. 🙂
Local Listings | | measurableROI0 -
Same location, same industry, same phone number, old name
Hey Moz! I was recently hired for some local SEO work and discovered this about my client. His business used to be called something else before he purchased it. He has the same phone number and same domain name, but there are Google My Business pages for both the old name and the new name, both of which have the same address, phone number, and domain name listed on them. I am not sure what the correct course of action is. Should I begin removing the old information? It seems as though there is no penalty in place but I don't want to build a campaign on a poor foundation. Is there a way to let Google know that this old page should not exist anymore? Any advice would by much appreciated!
Local Listings | | Trojan_SEO1 -
Two businesses - using separate suite numbers
I have a client that has an office in a particular suite (Suite 101) at a local address. They rent the space so they cannot just add another suite number. They are going to have two websites for two different businesses run from the same location. They will have separate local phone numbers for each business. Is it too much of a stretch for them to show one as "Suite 101-A" and the other as "Suite 101-B" for their local pages? One of the businesses is very new with few citations at this point. The other has not started up yet, so we have better control of the citations that will be created. I've seen similar questions posted, but not one that addresses this specific issue. Thanks for any advice!
Local Listings | | wcksmith10 -
Google requires that businesses that serve there customers at their customers' locations must hide its address. However, this causes an notice in Moz Local advising that the Google listing is inconsistent. Is that something to just ignore?
I run a walking tour company that operates from a virtual office. We run tours are set locations outside the office. Because of this, Google requires that we hide our exact location. However, Moz Local is warning us that "incomplete listings can negatively impact your ability to rank well in search engine results". Most listings won't allow you to hide an exact address. Do the search engines understand this and therefore we won't get penalized? Thank you.
Local Listings | | freetours0 -
Is this a NAP inconsistency or is it fine?
All my citations are built with this zip code: 34655, but Bing Places wants me to add the +4 to it. 34655-4700. Will this cause a problem for inconsistency? I can override it and just use "34655," but I'm not sure if Bing would considered that some sort of error and penalize my listing for it. Any thoughts? Thanks! Ruben
Local Listings | | KempRugeLawGroup0