How Do I Remove Address from Google Business Page?
-
Not very up to date in handling local listings, so here's my situation. I have an office that is not going out of business, but instead going virtual. So that physical address will no longer exist but the team is intact. So I am dealing with the Google Business Listing page for this office at https://business.google.com/
In the "Published on" section, it has Google Search, Google Maps, and Google+. I want to remove it from Maps and the address from this account. There's an address for this store, but editing it only seems to allow changing, but not removal.
There is also the option of "Mark as Permanently Closed", but surely that isn't the best option since that will leave a nasty red "PERMANENTLY CLOSED" in the results when searching.
What's the best course of action here?
-
Wow, that's awesome Joy! Thank you so much for reaching out and helping! Nothing more infuriating to me than a half completed job, and you were pivotal in getting it done. Thank you so much!
-
Hey Nathan,
Sorry this took so long. Our backlog is pretty long but Google got back to me yesterday to let me know they removed the listing all together
-
Very interested in hearing the process for what Google recommends when removing a virtual office listing. Thank you for being such a great thought leader in this space!
-
Perfect. I updated my preferences. I'll let you know when I hear back from Google on this.
-
Thanks for the instructions. If you don't mind Joy, I'd send them to you there if you are still willing to help. Thanks!
-
Hi Joy!
Here's how you can change your PM settings:
-
Click on your avatar in the upper right hand corner of Moz.com (it could be your photo or just the first letter of your name)
-
Select "private messages" from the dropdown that will appear
-
Check the box for "accept private messages" and your done! Easy as pie
Our community manager would also recommend that you accept emails from Moz - they'll go to whatever email you've listed in your community profile. This can be helpful in communicating with other community members.
Hope this helps!
-
-
Nathan,
Weird - I have no idea where I would update my settings to allow PMs. Maybe Miriam knows
-
An office space that's been given up now that the company is virtual. I was going to send you the address via PM, but it says your account doesn't accept them.
-
In case they ask, what was the address exactly? Was it a storefront, an office space where you worked, or just a residential address you used to list as a service area business?
-
Thank you so much for that! We unfortunately got stuck in a situation where it was setup incorrectly as a local business from the beginning, but it was just lived with. But now the address is going away completely and it's become a situation that needs to be resolved. Hopefully without that big ugly "Permanently Closed" sign. It's bad for business in general.
Thank you!
-
Nice of you to try to get advice from the horse's mouth on this one, Joy. Thank you. Very generous!
-
Unfortunately like Miriam stated your business won't be eligible for a local listing anymore but since the office did exist there at some point, Google won't remove it and they will apply the "permanently closed" label to it. I'll check in with Google to see if there is anything else that can be done and let you know. This isn't the first time I've run into a scenario like this.
-
Thank you for the link, I will give it a read and try Google support again.
-
Good question, Nathan!
If the business model is changing from local (defined as serving customers face-to-face at your location or at theirs) to virtual (no face-to-face contact with customers anywhere) then it will no longer be eligible for a Google My Business listing. If this is the case then, yes, you'll need to act on this, and unfortunately, as you are not simply moving to a new location, you are likely to end up with the red 'permanently closed' label on the listing. I recommend reading Joy Hawkin's article from 2016 on this issue in case you see any nuances that might apply to your situation:
http://searchengineland.com/google-fixing-permanently-closed-problem-242364
And, I would further recommend contacting Google's support to ask if they have any further advice for you, as your situation is not the run-of-the-mill moving locations scenario, but represents a complete change of business model.
-
Ok, i understand what you are saying, now. You may still wanna try contacting support. I had an issue that they helped me resolve relatively quickly.
Good Luck,
Matt
-
Thanks for the response. Normally that would be perfect, except the expectation is to provide support nationally. It was never a local only business; that's just where their office is. I get the feeling that the listing might need to just be deleted, and start over with a brand page?
From what I can tell, you can't convert a business page to a brand page.
-
Nathan,
You will be changing to a "service area business." Here are the directions for setting it up.
https://support.google.com/business/answer/3038163?co=GENIE.Platform%3DDesktop&hl=en
Beyond that, you may have to contact support.
Matt
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
SERP Business Listing
Hello, While searching on mobile I was testing keywords to see if my business listing would appear. I noticed for certain keywords it would trigger a competitors business to come up in the knowledge panel. I'm running adwords so my business typically always appears in the top ad panel but my business listing isn't recognized for particular keywords. Is there any reason why a competitors business listing would appear in the SERP over our business? It seems random. Is there maybe something I could add on the google business listing? Does anyone have any tips for this? Thanks!
Local Listings | | Dsv1 -
How can we better control GMB photos on Google SERPs?
Has anyone had luck choosing photos to display on SERPs for their Google My Business profile pages? Recently, Google has been overriding our photo choices and they've picked some terrible, user-submitted photos to show on SERPs. Our clients are understandably upset about this and we've tried flagging photos which works only a small % of the time. When we call Google they say they can luckily remove individual photos, but this isn't too scalable across dozens of clients we work with. How can we have better control over the photos that show on GMB listings? Any suggestions or best practices would be appreciated! Attached is an example of one we have showing on SERPs for a dealer. Screen-Shot-2017-10-25-at-2.16.52-PM.png
Local Listings | | SummitAuto1 -
Facebook's Address Change Request
Our Facebook business page is: www.facebook.com/MetroManhattanOfficeSpace/. Facebook suggests we change it from: 347 5th Ave, # 1008
Local Listings | | Kingalan1
New York, NY 10016 To: 347 5th Ave
New York, NY 10016 Google Places shows our address as: 347 5th Ave #1008, New York, NY 10016 The Facebook change deletes the Suite number and eliminates the comma after "NY". I am concerned how this will effect address consistency and local ranking. Shouldn't the Facebook address match our Google Places address precisely? Isn't it critical that our address format and info appear exactly the same everywhere? Will complying with the requested Facebook address change have a negative impact on local SEO? Thanks, Alan Rosinsky0 -
URL Structure and Keyword Focus for location page
Our company has around 1,700 locations across the country. These are contract shops mind you but still locations in which we will be placing pages for on our website. I have been browsing through all of the Local SEO blogs and trying to define the strategy for these. Here are a couple of outstanding questions I still have: 1. What should the URL structure of the page be for these locations? Keep in mind that there are some cities that have multiple locations in them so I can just do "/city/brand-keyword." I am thinking it should be "www.url.com/state/city/location-name"where the location name would for example "TXBrandName." 2. How should I structure the keyword focus for these pages? I am thinking that these pages will probably rank for some variations and should definitely include the city name although the search volume is very low. Currently I am thinking that they would be "keyword city – brand name." 3. How do we handle the shops that are contract and have a primary business already listed? We plan on listing them on GMB using "located inside of {business name}" on those that are contract shops. We originally considered using a suite# but one of the articles in Moz recommended not doing that. I just know that places like "Starbucks" and "Banfield" seem to use the "located inside of" without any issues. Any input would be greatly appreciated as we about to set all these up and I want to make sure we are setup for success as much as possible.
Local Listings | | Smart_Start0 -
Getting Google Local Pack Results
Does anyone know of a good article that lists all the things needed to get good Google local pack results? That would be extremely helpful. Thanks in advance!
Local Listings | | Gavo0 -
Google Local Feeds - Cover & Profile Photos??
Hello - I am trying to help a biz w several dozen locations with their Google+ local pages. However, I'm not sure automation is the best solution: https://support.google.com/business/answer/3370250?hl=en In particular: Can you stipulate a Cover Photo and Profile Photo via Google's automated feeds? I see that you can add "images", but not much more than that. Do we have to manually upload cover photo/avatar info? If it turns out we have to, IMHO would be totally worth it even if time-consuming, but just trying to figure out the balance between automation vs manual factors.
Local Listings | | mirabile0 -
List of categories for Google Business for the UK
Does anyone have a compete list of the business categories for the UK Google Business listings? I have done a few searches on line and not uncovered anything up to date. Thanks in advance.
Local Listings | | highwayfive0 -
Correlation between ranking on Google organic result page and ranking on the local listing
Hi Moz fans, A quick question: any correlation between ranking on Google organic result page and ranking on the local listing or vise versa? Thnx Saab
Local Listings | | S.Saab0