Keyword Difficulty Tool not working?
-
I just started using SEOMoz and I was running some searches with the Keyword Difficult Tool. It was going swell until about 10 hours ago when I begun getting this message:
"Uh oh... there was a temporary problem gathering Analysis data for your request. Sorry about that! We're actively looking into resolving these intermittent issues, but in the meantime, try submitting your request again in 20 minutes. Thank you!"
I gave it time to no avail. It has been about 10 hours since then and I can't KDT at all.
Am I doing something wrong or is it on the SEOMoz side? Everything else works just fine.
-
Hi Sam,
This is a different problem from what was reported in October. If you go to your PRO dashboard, there's a section for known issues, and there's a link to our post at https://seomoz.zendesk.com/entries/22457872-keyword-difficulty-and-rank-tracker-issues explaining the current status. We're also keeping people informed on the Help Hub home page, our Facebook page, and our Twitter stream. Feel free to send us an email at [email protected] if there is anything more we could help answer.
-
STILL NOT WORKING!
Given this is the only tool that I actually need SEOMoz for it would obviously be helpful for me and all your other clients if you could attend to all these comments and sort the tool out because as simply does not work.
-
Hi! We actually had an outage for about two hours this morning while we did some upgrades. Are you still having a problem now?
-
And it's still having this problem three months after the original post. Come on - make your products work properly!
-
I'm not sure of the timing on the traffic numbers right now. Those you can get by going directly to Google Adwords, however. I'll keep this updated as I know more.
-
It is now Sept. 24 and the tool is currently gathering data on the diff score, but not the traffic numbers. Any clue as to when the tool will be up and running in its complete form?
-
Please can someone fix the keyword tool? It is consistently experiencing usage problems.
-
Hi! The current outage is not related to the outage from July. We have had issues with this tool since Friday, and are working on it, and will be tweeting as we have more info. We're not happy about the issue either, and have been working on it since Friday, including on the long holiday weekend.
-
Still not working here
-
still not working..
-
I have this same issue. Is it something specific to trial users?
-
Your reply didn't help much as this still doesn't work !!!
-
Hey guys! Just another reminder that if you're having issues with the tools specifically please send us an email at help[at]seomoz.org.
Thanks!
-
Hi Adrian!
So sorry about the slow response today, we do try to be as absolutely responsive as possible even on the weekend. In the future if you ever have any issues with the tools please send us an email at help[at]seomoz.org. That is usually the quickest way to get in touch with us.
Q&A is a great place to get your general SEO and other inbound marketing questions answered, but may not get the quickest place for a support type of question.
We'll definitely keep everyone posted on what's happening with the Keyword Difficulty Tool.
Thanks!
Jen
-
Thank you Keri.
The hours of operation should indeed be a lot more clear. Even on the Help page it just says "we pick up the phone from 7 to 5". Customer service schedule and hours of operation are different.
The best would be if these details would show up in the error message itself. Something like "try again in 20 minutes BUT if you're working outside our hours of operation don't expect the problem to be fixed before 7 am the next day". This way I can go do other things rather than stubbornly retrying every 20 minutes.
-
Hi everyone!
We're sorry for the problems here, and we're looking into it now. We also discovered that our handy new Help Hub page does mention our help desk hours of 7am to 5pm Pacific Time, but we forgot to put that it's just Monday through Friday. We are often around on the weekends to respond to things, but not as fast as on a weekday, and we apologize. We'll also be updating the help hub real soon so our hours are more clear. Thanks for your patience!
Keri Morgret
[edited to make clear the hours are for the help desk]
-
Couldn't agree more. This will be huge factor when I decide if I want to subscribe or cancel once my trial runs out.
This is internet You can't afford to take weekend off - If you don't want to work on weekends outsource it.
-
... and 24 hours later still not working and still no reply from SEOMoz. I guess they're closed on weekends. So much for that first impression that counts ...
-
This is still not working.... and no response lol.
-
I too have this problem. Unable to get keyword difficulty score.
-
I have the same problem
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Are there any tools to give a value STRICTLY for Quantity of Content on your website?
I am trying to put a value to all the work I do and want to put a very specific value to the number of pages of unique content I have. I know everyone says its about quality, and sure it is but quantity is still a factor and looked at. (Can't argue with if you prefer 100 semi-optimized pages versus 1 optimized page- and is unfair for a tool to rate the website the 1 optimized page higher) I use a ton of tools but yet to find something that puts a value on quantity of CONTENT ONLY (Please don't respond with PA or DA because that encompasses all the inherit value)
Moz Pro | | SEOEnthusiast0 -
How do you explain this in this Keyword Difficulty Report?
Hello here, I am trying to understand how my site virtualsheetmusic.com can better compete for the keyword "sheet music download" where we used to be 3rd until a few months ago, and now we are at the 5th spot. But here is my specific question: I can't find an explanation why two of our competitors are ranked before us at the 3rd and 4th spot. Please, look at the attached image (very wide) which shows the Keyword Difficulty Report for this keyword. You can also download a PDF of it here below: http://www.virtualsheetmusic.com/storage/keyword-sheet-music-download.pdf We are at the 5th spot, and the two competitors highlighted in pink are the ones I am talking about: I am trying to understand why they are ranking better than us, despite our metrics look much better than theirs. In fact, if I look at the metrics in the report, I can't find an explanation to justify their outrank against us, so there must be something else that the report is missing. Any thoughts about this issue are very welcome! Thank you in advance for any help. Sincerely,
Moz Pro | | fablau
Fabrizio [keyword-sheet music download.jpg](http://www.virtualsheetmusic.com/storage/keyword-sheet music download.jpg)0 -
My Keyword Stats are Lagging?
In several of my PRO campaigns, I'm noticing that my keyword traffic stats are several weeks behind. Any idea what is causing this? Here's today's report from a campaign: Any help or explanation is great. Thanks!
Moz Pro | | jeffpic0 -
Rank Checker Tool
I have more than 25 keywords ranked in the top 30 for various sites and some of these keywords were inputted a couple weeks ago. However, only one of them has shown a position change. Is there something wrong with the software? It says the next rankings update is April 7th. When was the last rank update?
Moz Pro | | priceseo0 -
Keyword research & how it's relevant to my site.
How do I know if I can compete on a particular keyword. Say the keyword analysis tool shows the keyword difficulty is 59%. How do I know what 59% means to my site, other than checking domain and page authority relative to my site (i.e. if sites in the top 10 are higher or lower authority than my site). Is there a way of showing what keyword difficulty percentage is a cut off point for my site? Thanks, Dan
Moz Pro | | dcostigan0 -
On page links tool here at Seomoz
Hi Seomoz - first of all, thanks for the best SEO tools I have ever worked with (this is my first question in this forum, and also I just subscribed as a paying customer after the 30 days trial you guys offer). My question: After having worked for several weeks on getting the numbers of links in our forum on www.texaspoker.dk down, we are somewhat surprised to see that we didn't succeed in getting lower numbers. For instance, this page: http://www.texaspoker.dk/forum/aktuelle-konkurrencer/coaching-projekt-bliver-du-den-udvalgte has (that's what Seomoz seo tool tells us): 239 on page links. Can this really be true? We can't find these links, and we actuually did a lot to lower the numbers of links, for instance the forum members picture was a link before, and also there was a "go to top" link in each post in the forum. Thanks a lot.
Moz Pro | | MPO0 -
Is there a way to manually update the keyword rankings tool in SEOmoz?
It appears that our keyword rankings update weekly on Thursdays. Is this the same across the board or is there a way to manually run an update?
Moz Pro | | Motivators0 -
Are there plans for an API for the keyword difficulty tool?
I don't know about everyone else, but this would make me one happy pro member!
Moz Pro | | davidangotti0