Keyword Difficulty Tool not working?
-
I just started using SEOMoz and I was running some searches with the Keyword Difficult Tool. It was going swell until about 10 hours ago when I begun getting this message:
"Uh oh... there was a temporary problem gathering Analysis data for your request. Sorry about that! We're actively looking into resolving these intermittent issues, but in the meantime, try submitting your request again in 20 minutes. Thank you!"
I gave it time to no avail. It has been about 10 hours since then and I can't KDT at all.
Am I doing something wrong or is it on the SEOMoz side? Everything else works just fine.
-
Hi Sam,
This is a different problem from what was reported in October. If you go to your PRO dashboard, there's a section for known issues, and there's a link to our post at https://seomoz.zendesk.com/entries/22457872-keyword-difficulty-and-rank-tracker-issues explaining the current status. We're also keeping people informed on the Help Hub home page, our Facebook page, and our Twitter stream. Feel free to send us an email at [email protected] if there is anything more we could help answer.
-
STILL NOT WORKING!
Given this is the only tool that I actually need SEOMoz for it would obviously be helpful for me and all your other clients if you could attend to all these comments and sort the tool out because as simply does not work.
-
Hi! We actually had an outage for about two hours this morning while we did some upgrades. Are you still having a problem now?
-
And it's still having this problem three months after the original post. Come on - make your products work properly!
-
I'm not sure of the timing on the traffic numbers right now. Those you can get by going directly to Google Adwords, however. I'll keep this updated as I know more.
-
It is now Sept. 24 and the tool is currently gathering data on the diff score, but not the traffic numbers. Any clue as to when the tool will be up and running in its complete form?
-
Please can someone fix the keyword tool? It is consistently experiencing usage problems.
-
Hi! The current outage is not related to the outage from July. We have had issues with this tool since Friday, and are working on it, and will be tweeting as we have more info. We're not happy about the issue either, and have been working on it since Friday, including on the long holiday weekend.
-
Still not working here
-
still not working..
-
I have this same issue. Is it something specific to trial users?
-
Your reply didn't help much as this still doesn't work !!!
-
Hey guys! Just another reminder that if you're having issues with the tools specifically please send us an email at help[at]seomoz.org.
Thanks!
-
Hi Adrian!
So sorry about the slow response today, we do try to be as absolutely responsive as possible even on the weekend. In the future if you ever have any issues with the tools please send us an email at help[at]seomoz.org. That is usually the quickest way to get in touch with us.
Q&A is a great place to get your general SEO and other inbound marketing questions answered, but may not get the quickest place for a support type of question.
We'll definitely keep everyone posted on what's happening with the Keyword Difficulty Tool.
Thanks!
Jen
-
Thank you Keri.
The hours of operation should indeed be a lot more clear. Even on the Help page it just says "we pick up the phone from 7 to 5". Customer service schedule and hours of operation are different.
The best would be if these details would show up in the error message itself. Something like "try again in 20 minutes BUT if you're working outside our hours of operation don't expect the problem to be fixed before 7 am the next day". This way I can go do other things rather than stubbornly retrying every 20 minutes.
-
Hi everyone!
We're sorry for the problems here, and we're looking into it now. We also discovered that our handy new Help Hub page does mention our help desk hours of 7am to 5pm Pacific Time, but we forgot to put that it's just Monday through Friday. We are often around on the weekends to respond to things, but not as fast as on a weekday, and we apologize. We'll also be updating the help hub real soon so our hours are more clear. Thanks for your patience!
Keri Morgret
[edited to make clear the hours are for the help desk]
-
Couldn't agree more. This will be huge factor when I decide if I want to subscribe or cancel once my trial runs out.
This is internet You can't afford to take weekend off - If you don't want to work on weekends outsource it.
-
... and 24 hours later still not working and still no reply from SEOMoz. I guess they're closed on weekends. So much for that first impression that counts ...
-
This is still not working.... and no response lol.
-
I too have this problem. Unable to get keyword difficulty score.
-
I have the same problem
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What are Keywordbasket.com & Keyword-suggest-tool.com. Competitors have Tons of these
My client is in the Custom Scale Model industry. They build Custom Aircraft Models, Custom Ship Models and more. Their competitor's Backlinks reports have a Ton of metrics coming from: http://www.keywordbasket.com and https://www.keyword-suggest-tool.com There is line after line of these entries in the backlink report. As much as 50 line entries. what exactly is happening here? Are they manually using these tools to generate search entries and caching this data in the form of Backlinks? Please explain. is this a Gray Hat Tactic?
Moz Pro | | chachakhota0 -
A tool to tell a websites estimated traffic
I am new to Moz (as a member), so I am not sure if Moz has a tool that I need. I don't want this post to be about self promotion, so I will keep it short. Our business helps increase conversions and sales for online businesses. Our ideal prospects belongs to some key categories of businesses like ecommerce, saas etc. However, I would like to know the estimated volume of traffic for a website before approaching them and introducing our service. So if there was a tool I could use to estimate the volume of visitors a specific website receives on average a day or month, it would be hugely beneficial.Obviously, these are prospective clients, so we do not have access to their system or their analytics. I just want to get an estimate. So for example, if I entered the domain abc.com into the system, I would hope it could tell me, that abc.com gets an average of 900 unique visitors a day. I don't need too much detail like geographic locations etc, but it would be a bonus having that additional information. I also don't mind paying for a tool that's quality. So it doesn't have to be free.
Moz Pro | | RyanShahed0 -
MOZ Starter Crawl Not Working
Hello, I just added a new subdomain as one of my campaigns on MOZ. The starter crawl report keeps coming back to me with just one page crawled (it should crawl up to 250 pages). I've deleted and added this subdomain three times and it continues to present me with this problem.I've even waited a week for the full crawl report but that also showed just one page crawled. Does anybody know why this is happening? Thanks!
Moz Pro | | jampaper0 -
On Page Reports for Long-Tail Keywords?
First Q&A here, so take it easy on me. Hopefully this is not a dumb question. 99% of the on page reports I look at are for local keywords. I'm finding that some of the page reports get and F where they should be receiving A's. I noticed if I manage a long-tail keyword like "books in houston tx" that I get a grade based on the exact phrase as opposed to a combination of the keywords. So when I have text in the body saying "books in the Houston area" or "Houston Books" for example, instead of using my exact managed keyword, it will tell me that the keyword is not mentioned in the body anywhere. When it is, it's just not in the exact order... I'm trying to write my pages for users and I don't think the users want to hear "books in houston tx" several times. If I do a report on the same page for the keyword "books" I get an A. So this is where it gets a little in the grey area for me. I need a solid on page report for local long-tail search terms. Anyone have any advice? Is there a way I could be using this tool to better suit my needs?
Moz Pro | | AmericomMarketing0 -
Is The Crawl Diagnostic tool working correctly?
The Crawl Diagnostic tool shows issues and displays a graph but they don't display the page specific results/suggestion like it used to. I get the "Congratulations, there are no pages affected by this issue!" message.
Moz Pro | | -PAUL-0 -
Anyone know how/where to get keyword yield ratio?
I'm trying to incorporate keyword yield ratio (the ratio of keywords to pages yielding search traffic) in my seo report. I want to be able to compare on a monthly basis the percentage ratio of keywords to a landing page yielding search traffic. So for example, in July we might have 5 keywords that earned a click to landing page A. But in September, the number of keywords grew to 8 keywords that earned a click to landing A. I would like to be able to report monthly on the % ratio growth of number of keywords to landing pages that yield search traffic. Aim is to grow # of keywords per page... Is there a way I can get this data through seomoz tools or google analytics? Thanks, Gemma
Moz Pro | | RBA0 -
Where can I find documentation for the different SEO Pro Tools?
I apologize if this has been asked and answered or if the documentation is right in front of my nose, but I can't find it. I'm looking for information that explains what the various tools do and in particular, what each of the fields in the reports mean? For example, what does the "Find Links on this Domain" link mean in a Juicy Linkfinder Report? I know there are lots of resources on SEO and best practices and so on, but wondering if documentation on the specific tools exists. Thanks.
Moz Pro | | jkenyon0