Is a New Visits ratio of 39% a really bad thing?
-
I do a lot of work for a large estate agency based almost solely in London. They get a considerable amount of traffc and all other stats, on the whole, are always positive. The only thing that is decreasing regularly is the percentage of new traffic.
My understanding of user behaviour for this market is that no one in their right mind would make an enquiry or arrange a booking without a) looking at the property at least twice themeselves (once to before the enquiry and once before a viewing) and b) more than likely show a partner. Plus the site is well laid out and useful so I believe users are favouring our site over the comparison sites.
So questions:
-
Should I be panicing
-
What is the most efficent way of increasing new visits?
Things to note:
The HTML titles throughout the site are a bit of a mess - key word rich but too long and inconsistent. Could this be a contributing factor to the CTR?
Also in the past month we appeared in over 4k different queries but our non branded impressions are down 22%. Could more concise, less keyword stuffed HTML titles help this? Do I need to look at the page titles to ensure that they contain the exact phrases that are in decline?
Any help will be greatly appreciated!
-
-
Many thanks! I have tried with custom segments in the past but got confused and gave up. In doing this it has helped me clarify how I evaluate the data.
My keyword ranking have dropped and it is the perfect incentive to give them a kick up the behind to right some new content! I will also talk to them about a link building budget as currently their investment is far too low for a site of this size.
Thanks again for your help very much appreciated.
-
I don't think a decreasing new visits ratio is a bad thing. One might be able to spin it as a good thing.
Are you viewing this traffic as a whole? Because if so, it may not be an accurate representation. From the sounds of it, this is a big brand that you're working for. As such, a lot of your traffic is likely to come through branded terms. A decreasing new visits ratio for branded terms is not a bad thing - if anything, an increase in traffic and returning visitors would show that the brand is being trusted. In the real estate industry, this could mean that people are liking the listings on your site and are revisiting on a regular basis.
First thing I would do would be to set up some custom segments in Analytics (if this is what you're using, apologies if not). They're quite simple to do. I would set up 3 segments for organic search: brand, non-brand and not provided.
In your dashboard, click advanced segments and then the new custom segment button. Starting with brand, start with a "Include: Keyword" variable and type in your brand name. I'd add a couple of "OR" variables too, such as mispellings of the brand or nicknames/short names it has. Then insert an "AND" statement and select "medium", typing in organic in the field. You now have a segment of organic traffic purely for brand keywords.
For non-brand, do exactly the same, except for instead of "including" the brand keywords, you "exclude" them. I'd also exclude [not provided], add that as an "OR" variable.
For not provided itself, it's very simple - you just need one "Include:keyword" variable, at which point you type in [not provided].
With these 3 segments, you'll be able to see the new visitor rate of each one. I think this would give a more accurate representation of things. As mentioned earlier, I don't think a decreasing new visitor rate for brand traffic is a bad thing at all. For your non-brand keywords, a decreasing rate may suggest a decrease in your SEO visbility for some keywords. Sounds like you might be suspecting this to be the case. However, again, if traffic was still increasing I wouldn't be too worried. But a decreasing new visitor rate for non-brand search is perhaps more of a worry than brand search, so it's important to segment the traffic (in my opinion).
I think title tags do have a decent part in contributing click through rate, as does the meta description. I think it would be wise to clean these up and optimise them if you think they could be improved. Having said that, if impressions are down by 22%, it's probably your visibility that's affected, not the CTR.
Have you been monitoring your keyword rankings. Watching rankings every day can make you go a bit crazy, but it's a great indication of what your SEO visibility would be, which in turn is one of the best ways of getting new visits to your site. You're always going to rank #1 for your brand, so capturing new visits for people searching for london estate agents and similar search terms is what you can influence most. Optimising titles and meta descriptions is a good start, as well as increasing the rankings for some of the terms that offer the most impressions and are related to the business. Off-page factors are equally a big part in increasing this visibility. Not sure what your marketing/link-building strategy is at the moment, but I'd look to do more of that to increase your rankings in tandem with the on-page factors.
Hope this helps!
-
I don't think 39% is a big issue especially in an industry where repeat views are necessary.
One of our websites sells cheap portable ramps and has a high percentage of new visitors, due to the fact that there is no reason to come back (they either buy or don't buy).
Another of our sites sells expensive vintage furniture and has a very low percentage of new visitors. There is far more time spent on the buying process, there are also many visits from interior designers who always come back.
I always think that it is dangerous to look at percentages (especially on low traffic figures). For example if you increase the amount of your new visitors the amount of repeat viewers should also increase therefore your 39% may well stay the same (despite the obvious traffic improvement). Look to increase traffic not percentages.
PPC is a good way to get people to your site. You can advertise on words that people don't currently type in to get to your site, this could cut down on repeat viewers clicking on your adverts.
As to why your rankings have dropped can't comment until you post the site!
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Question About : Redirecting Old Pages to New & More Relevant Ones
I'm looking over a friends website, which used to have great natural ranking for some big keywords. Those ranking & CTR's have dropped a lot, so the next thing I checked into was top selling Brand & Category pages. Its seems like every year or so a New Page was constructed for each brand... Many of which have high quality and natural inbound links. However, the pages no longer have products and simply look outdated. I'm trying to figure out if they should place redirects on all the old pages to a new URL which is more seo friendly. Example Links : http://www.xyz.com/nike2004.html , http://www.xyz.com/nike-spring2006.html , http://www.xyz.com/2011-nike-shoes.html - (have quality inbound links, bad content) .... Basically would it be advantageous to place redirects on all of these example pages to a new one that will be more permanent... http://www.xyz.com/nike-shoes.html I'm also looking at about 15 brands and maybe 100+ old/outdated urls, so I wasn't sure if I should do this & to what extent. Considering many of the brand pages do rank, but not as well as they should... Any input would help, thanks
Algorithm Updates | | Southbay_Carnivorous_Plants0 -
New Google Update In The Past Two Days???
Was there a new Google update in the past couple of days. Traffic on my test site has gone from ~ 1,000 per day to over 4,000 per day for no particular reason. Most of the traffic is still coming from Google and is not the result of any new major links. My keyword rankings also appear to be the same ...
Algorithm Updates | | Humanovation0 -
Any SEO thoughts about Google's new Data Highlighter for products?
After searching around on the web for a while I couldn't find any case studies or interesting posting about Google's new feature to highlight structured data. In Google Webmaster Tools you can now tag your products to be displayed as structured data in Google's search results. Two questions that rose immediately: 1. What effect will Google's new Data Hightlighter for products have on your SEO? Can we expect better CTR's for productspage results in Google? Better conversion rates perhaps? Any case studies that show KPI improvements after using structured data for products? 2. I would love to see some examples in the search results to see what productpages would look like after Data Highlighting it. Your thoughts or input about this subject will be much appreciated.
Algorithm Updates | | SDIM0 -
Search Engines Traffic for New Site?
Hi, Can anyone tell me please when a new website starts receiving traffic from the search engines? Regards
Algorithm Updates | | kywebsol0 -
Not sure whether to update existing page or create a new one
Hello guys, So far I have found this Q&A to be very helpful. I have a couple of product pages on my website which rank very low in the search results. This was because in the past they were not at all optimized in terms of title, description, etc. I would like to now optimize these pages, get some inbound links to them, etc. I'm not sure whether to do this with the existing product pages or create new ones. I'm afraid that if I optimize the current pages, the low ranking from before will carry over. Would it be better to start fresh? Thank you, Pravin
Algorithm Updates | | goforgreen0 -
Are xml sitemaps a thing of the past?
We had an internal debate about the importance of having a sitemap.xml on your website. Basically, there is Google documentation that indicates a sitemap.xml is due diligence: http://support.google.com/webmasters/bin/answer.py?hl=en&answer=156184 And other authoritative forums, blogposts, etc. which indicate that sitemap creation and maintenance is a waste of your time, e.g. http://webmasters.stackexchange.com/questions/4803/the-sitemap-paradox/ A bigger question is: Are there cases in which not having a sitemap.xml actually became detrimental or risky? Thanks in advance!
Algorithm Updates | | HZseo0 -
Is building a WordPress plugin a bad link-building strategy now?
One strategy I was considering for a new site was developing a WordPress plugin that would have the side-effect of generating lots of back links. Given Google's recent over optimization update, this sounds like it could be a really bad idea. The nature of the plugin would be such that it would probably be used on very new blogs with low quality.
Algorithm Updates | | JonDiPietro0 -
What effect does previous page visits have in SERP?
We've all seen it before, right before a result, you see "You visited this page on ____" What effect does a single visit have? Multiple visits?
Algorithm Updates | | 10JQKAs0