Moz Local not updating after G+ and FB are updated
-
Per the FAQ, we updated the client G+ and Facebook address information, but Moz Local still lists the incorrect address information. Any ideas on a time frame when the MOZ listing will update? FAQ's state an hour, but that is not happening in this case.
-
Thanks! We ended up having to get Google involved to manually validate the listings.
-
Hi There!
I'm sorry to hear you're running into a hitch with this. At this point, I would definitely recommend starting a ticket with our Help Team. In your ticket, it will be helpful if you can provide:
-
The email address associate with your Moz Local account
-
The name, address, phone number and website of the business in question
-
Links to your live Google+ Local and/or Facebook Place pages
-
A summary of the issue you are experiencing.
Our whole Help Team is here to support you. You can start your ticket by going here and clicking on the blue 'Local' link from the box of options: https://mza.seotoolninja.com/help/contact
Hope to see your ticket come through so that our team can get this resolved for you:)
-
-
I keep following that process and still get the following error: For security, we require your location to exactly match a verified listing on Google or Facebook. To proceed, please update the listings in your CSV or select a verified match for each listing below.
Both Facebook and G+ have the correct physical address on my admin view of G+ (which shows verified) and Facebook, so I am uncertain why this keeps happening.
-
Good Morning!
Thanks so much for asking about this:) Any time you need to edit your name, address, phone number or website in Moz Local, there is a set of specific steps that need to be taken in a specific order to push your changes through. Let me share these steps with you here:
First, edit the desired data on your Google+ Local or Facebook Place Page
About an hour later, please log into your Moz Local account click the little cloud icon on the page to download the .CSV file our system has auto-generated for your business.
Edit the desired field in the .CSV, making sure that you hand-type in whatever edit you need to make. We recommend using either a recent version of Excel or Google’s free Google Sheets to edit your .CSV. If you have multiple businesses in the .CSV, you can delete the other rows so that we are only editing the business of your choice.
Save the .CSV and then return to the Moz Local dashboard and upload the .CSV via the big yellow button.
We will then re-validate the listing against Google or Facebook and you should see your edit succeed.
I sincerely hope these steps will be helpful! Please let me know if you have any further questions!
If you run into any trouble and need to have a Help Team member take a one-on-one look at your account, please do contact us through the Help Hub:)
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved WHY IS NO ONE AT MOZ CUSTOMER SERVICE RESPONDING??! THEY STOLE MY MONEY
AFTER MAKING PAYMENT FOR MOZ LOCAL I WAS ASKED TO CLICK THE LOCATION ID TO GET STARTED BUT IT JUST LOOPS TO THE SUBSCRIPTION PAGE. ALL BUTTONS JUST LOOP. I SENT 10 EMAILS TO MOZ AND THEY CLAIM TO RESPOND IN 24 HOURS BUT IT HAS BEEN LONGER THAN THAT! IS THIS A SCAM SERVICE AND WAS I JUST ROBBED OF MY MONEY!!! HOW DO I CALL THESE PEOPLE SINCE THEY ARE NOT RESPONDING TO EMAILS!!! ???/
Moz Local | | ShopSplendor20 -
MOZ not verifying my Google My Business listing
Hello Folks, Moz Local is not verifying my Google My Business Listing nor is it verifying the manual CSV upload. My Google My Business Listing and my manual CSV upload correctly display all of the same information as my Google My Business Listing and Facebook Page using the following Moz Local guidelines. The only thing that I can think of is that Moz Local is currently pulling up and older listing with a toll free number; however that has been corrected and the feed is real time, so I'm at a loss. Facebook The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local. The primary phone number listed must be a unique local number or a toll-free number. The primary page category must be “local business”. A minimum of 2 visitor check-ins are required. Not sure what to do here? Head to Facebook's resources to see how to let people check in and how you can check in. The page must be fully accessible to all potential visitors, so any restrictions based on age, location, etc. must be disabled. This can be easily checked by attempting to view the Facebook page in a Chrome incognito browser while not logged into a Facebook account; if you can view the page normally in these conditions, the accessibility should be in good shape! Google My Business The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local. The primary phone number listed must be a unique local number or a toll-free number. The business must not be listed as a “service area business”. A service area business displays with the street address being hidden, as well as the listing not being surfaced through the Google Places API (which is where we pull the listing details from). The listing must be verified by postcard. As a note, it may take a couple days after the postcard verification process for the listing to be available through the Google Places API. The listing must be completely searchable through Google Maps, with the full NAP listed correctly. Any help would be appreciated.
Moz Local | | Kodiiac0 -
Moz information (Rankings, Search Visibility, etc.) not working
Good afternoon! I had a quick concern / question that I wanted to ask the community. One of my campaigns hasn't moved at all since we put them into our account. Everything has stayed static: 0.00% Search Visibility, 0 Keywords Ranking, 0 Moved Up, 0 Moved Down, etc., They have been in Moz for roughly a month now. Does anyone know what might be happening? We are trying to get solid data for our client, but we can't seem to get Moz to index it, perhaps? Let me know what you think!
Moz Local | | TaylorRHawkins
Thanks!
Taylor1 -
I just submitted a Local listing. How long does it take to propagate?
I'm a newbie for Local but I want to learn it well. How soon will the data be propagated so I can see if there are inconsistencies or duplicates. Thanks!
Moz Local | | joncombridges0 -
Wondering if there is an ETA on bringing Moz Local to Canada?
Looks like an amazing tool I would like to have in my arsenal. Are you expecting to be able to release it in Canada soon?
Moz Local | | boxclever1 -
How to enter hours in Moz Local for multiple hour sets per day
How would you properly enter hours into the Moz Local spreadsheet for a business that sometimes is closed for lunch, therefore they're open for a few hours in the morning and a few hours in the afternoon. I've attempted below at what I thought it could be: 2:9:00:AM:12:00:PM:3:00PM:6:00PM,3:7:30:AM:10:30:AM:3:00PM:6:00PM,4:9:00:AM:12:00:PM:3:00PM:6:00PM,5:7:30:AM:10:30:AM:3:00PM:6:00PM,6:3:00PM:6:00PM
Moz Local | | Ryan-Bradley1 -
Why can't Moz Local pull up my Bing local listing?
One of my listings on Moz Local has a Bing Local listing, but Moz Local can't locate it and suggests that I create one. The NAP is consistent. Is this something that occasionally occurs?
Moz Local | | freetours0 -
Moz Local - Needed for good measure?
Hello, Before Moz Local was released, I had worked with a 3rd party vendor and established citations throughout several, several domains. There may had been some directories, such as the databases, that we were unsuccessful at because we're 70 locations and they wanted to charge high fees for bulk. We also were unsuccessful with Yahoo, Yellow Pages and Citysearch (for various reasons that are too complex to get into here). 1. Would it be beneficial to also use Moz Local for good measure and to cover some, if not all, domains we had difficulties with? 2. Would that be duplicating our efforts and/or cause duplicate listings? 3. Can we cherry-pick which domains we want? Thanks.
Moz Local | | SSFCU0