Moz Local not updating after G+ and FB are updated
-
Per the FAQ, we updated the client G+ and Facebook address information, but Moz Local still lists the incorrect address information. Any ideas on a time frame when the MOZ listing will update? FAQ's state an hour, but that is not happening in this case.
-
Thanks! We ended up having to get Google involved to manually validate the listings.
-
Hi There!
I'm sorry to hear you're running into a hitch with this. At this point, I would definitely recommend starting a ticket with our Help Team. In your ticket, it will be helpful if you can provide:
-
The email address associate with your Moz Local account
-
The name, address, phone number and website of the business in question
-
Links to your live Google+ Local and/or Facebook Place pages
-
A summary of the issue you are experiencing.
Our whole Help Team is here to support you. You can start your ticket by going here and clicking on the blue 'Local' link from the box of options: https://mza.seotoolninja.com/help/contact
Hope to see your ticket come through so that our team can get this resolved for you:)
-
-
I keep following that process and still get the following error: For security, we require your location to exactly match a verified listing on Google or Facebook. To proceed, please update the listings in your CSV or select a verified match for each listing below.
Both Facebook and G+ have the correct physical address on my admin view of G+ (which shows verified) and Facebook, so I am uncertain why this keeps happening.
-
Good Morning!
Thanks so much for asking about this:) Any time you need to edit your name, address, phone number or website in Moz Local, there is a set of specific steps that need to be taken in a specific order to push your changes through. Let me share these steps with you here:
First, edit the desired data on your Google+ Local or Facebook Place Page
About an hour later, please log into your Moz Local account click the little cloud icon on the page to download the .CSV file our system has auto-generated for your business.
Edit the desired field in the .CSV, making sure that you hand-type in whatever edit you need to make. We recommend using either a recent version of Excel or Google’s free Google Sheets to edit your .CSV. If you have multiple businesses in the .CSV, you can delete the other rows so that we are only editing the business of your choice.
Save the .CSV and then return to the Moz Local dashboard and upload the .CSV via the big yellow button.
We will then re-validate the listing against Google or Facebook and you should see your edit succeed.
I sincerely hope these steps will be helpful! Please let me know if you have any further questions!
If you run into any trouble and need to have a Help Team member take a one-on-one look at your account, please do contact us through the Help Hub:)
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Correct GMB page is not being pulled to validate in Moz Dashboard
Hi, I have a client who will be purchasing a Moz Local package. They have 1 main location and 11 off-site locations throughout the city. I am trying to validate the last location through the dashboard but the correct Google My Business page is not being pulled. I went to the backend of the Google My Business page and there is a banner saying, "Your business is verified. Listings may be reviewed for quality and can take up to 3 days to be published." This banner has been present for almost 3 weeks now. The Google Business pages were bulk verified and only this one page is pending review. Does anyone have insights as to why the page is still pending review? If the page is verified, why is it not being pulled to Moz Dashboard?
Moz Local | | FSCInteractiveLLC0 -
Moz Local for Spain?
Hi everyone, i´m trying use Moz Local for Spain, i´m not sure if i´m doing it correctly, or if Moz works well. Is it availaible for Madrid (Spain)? Thanks
Moz Local | | Agenciaseomadrid1 -
Moz Local bug?
Hi, I am trying to add 2 verified locations on Moz Local. When connecting GMB account and Moz local, it says that these listings haven't been verified https://cl.ly/0j0F450P2y2E when they are actually verified https://cl.ly/1j1A1D2F4525. Thanks for letting me know how can you resolve this issue!
Moz Local | | Ideas-Money-Art0 -
Moz Local - Multiple Business Customers
Hi,
Moz Local | | rufo
I've looked at Moz Local as it now seems to include UK based submissions.
It looks great. However as I have a number of customers that would benefit from the service I wanted to know if MOZ lets you submit numerous businesses or is it just for the business that you have your account with. I really want to use the service for customers but I'm not sure whether its just a single company with the possibility of multiple addresses or if its multiple businesses. Thanks in advance,
Steve0 -
Updated validation changes
I want to submit a listing, but the validation screen indicated Google has an incorrect phone number (which was only listed as an alternate contact number). I've removed the number from the Google My Business page, but the correction is not listed in the Moz Local Validation page. What should I do to get the updated Google listing to be recognized by the Moz validation process? Thanks!
Moz Local | | flyntime_tx
Mike0 -
Moz Local in the UK?
I was just wondering when Moz local might be supporting non US based locations? As I would love to be able to use it in the UK 🙂 Thanks
Moz Local | | SWD.Advertising0 -
What should I do to remove duplicate listings on my moz campaign?
I can see some duplicate listings showing up in my campaign. What can I possibly do if I cant access those profiles that its showing up.
Moz Local | | chat0000