Google My Business listing - listed at CLOSED (how do I open)
-
Good afternoon Mozzers,
I hope you can help me. I have a business listing, which is listed as being "PERMANENTLY CLOSED".
In fact the business is OPEN it has just changed business name. I have ownership of the listing.
I have "reported an issue" to Google and asked them to list as open, however how long will this take? Is there anything I can do to fast track this and limit the business impact?
Any help welcomed,
Ben
-
Thank you for your help, I appreciate it. I will follow your 2 prolonged approach!
Ben
-
Hi Ben,
Okay, good, so it sounds like there is just 1 listing for the business, rather than 2 duplicates, if I'm understanding you correctly.
I can't be 100% sure what happened, though it's not an uncommon issue - see:
etc.
My best advice is 2-pronged:
-
Create a thread in the above forum, sharing the complete details of the business and what happened, in hopes that a TC or employee will jump in to help you.
-
If you don't get a response within a week, get on the phone with Google via the Contact Us button here: https://support.google.com/business/?hl=en&rd=1#topic=4539639 Let them know what happened and also that you started a forum thread but didn't experience resolution.
Hope this helps and good luck!
-
-
Arh good question.
I work in head office and previously the listing was managed at site level (who marked it as CLOSED).
I then claimed the listing from them and updated it accordingly.
I have then provided feedback on Google Maps to advise then that the business is OPEN.
Unfortunately it is still listed as CLOSED as of this morning.
Ben
-
Hey Ben,
Did you try to edit the existing listing to reflect the new business name and then Google created a new Google+ Local page and closed the old one? Can you explain, in detail, what happened leading up to the business being marked as closed?
-
Ok, the easiest way is to go to google maps and type in your company name. Then click on it on a map, the knowledge graph will appear on a left side. at the bottom there is suggest an edit. click on it, there is that checkbox.
-
Hi Dmitrii Kustov,
Thank you for your response, I appreciate it. However I can not find the tick box you talk of?
You mean in a listing within: https://business.google.com/* ?
Regards
-
Hi there.
Whenever you go to managing your business listing page, there is a checkbox which says "This business permanently closed". Make sure it's unchecked.
If everything else appears to be fine, then just wait on Google. Usually it takes them couple days to approve changes. Make sure though that everything is properly setup, basically, make sure you're shooting yourself in a leg by having some incorrect settings.
-
Sadly the support for Google maps is pretty bad. Did you report just an issue or did you fill in a form?
If you filled on a form with them than they will call or email you Normally within a week. Sadly no known way to speed it.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Disconnect MOZ Local and Google My Business
I've had problems with one of our eight branch locations when I connected GMB to Moz Local about a year ago. The location was suspended for being a duplicate. I would like to sever the connection so I could keep Moz Local live but at least temporarily delete the suspended Google My Business. Also, if you might have any guides or tutorials on performing this task it would be greatly appreciated. Thanks.
Local Listings | | gallowaywebteam0 -
Multiple SAB listings - Optimal Setup According to Proximity?
Hi everyone and thank you in advance!I am a new startup carpet cleaning business and looking to adopt the franchise SAB model since we are 5 cleaners, first being the owner (myself) located at the first SAB location. The aim is to have the other 4 cleaners create their own SAB listings managed by themselves, each pointing to its own dedicated landing page under the same domain for brand consistency. We collectively aim to cover Hertfordshire county in he UK and rank high in a few hot spots.A few questions:1. Setup - is this the right model for multiple SABs?2. SAB proximity - two of the addresses are 10 miles away from each which I get, not a lot of distance, but I understand even if this close, one SAB can only hope to rank high in a different town 10 miles away despite mentioning the town in its service area. I've been told being so close not only it looks silly on the map but we risk massively reduced visibility in GMB. Is this the case?3. If Question 2 is a no go - is it worth considering a different setup such as perhaps each GMB with its own dedicated web domain and therefore each listing becomes a different entity to avoid clashing?4. NAP consistency - being SABs and therefore not displaying the address in GMB, should we display NAP on the landing page for optimum SEO?Many thanks
Local Listings | | valrucar0 -
GMB 1 listing for store , multiple additional listings for outside sales reps
I am working with a business that has setup their google my business as: 1 main GMB for store location with its physical address and unique phone - ie business name "ABC Lumber" 1 GMB account for the business name followed by the city name ie. "ABC Lumber Santa Monica" with an address in Santa Monica and different phone than the store location GMB Account but points to same website. Another GMB account for called. "ABC Lumber Redondo Beach" with an address and same phone as the Santa Monica GMB account but points to same website. So basically there is a main account which is the store, and then the sales reps want to create multiple GMB accounts of their own that are service area only accounts. Do you see a problem with this?
Local Listings | | lkbackus0 -
Should I claim a non-local Google business listing?
If I have a business which is non-local, but has one location and is showing up with the address and directions already in the knowledge panel, should I claim the business? Eg: the company manufactures a single product and ships directly to customers all over the world. On the one hand, of course it seems I should claim it and get more control. On the other hand, part of that process is setting a service area and I worry that by doing so I may be making the company seem less relevant outside the service area in Google's eyes.
Local Listings | | PlusROI0 -
Location pages for Two location business
Hi friends, I have a website with two brick and mortar locations. Right now I have both NAP's listed on every page on the sidebar and footer. I don't have either in schema format yet, as I don't know if I can have two schema's on the same page. 1. In the near future, I will be publishing pages for each individual location, but I want to keep the NAP of the other location on that page also, in case the visitor would prefer that location (they are only a few towns away from each other) Is that going to cause issues? Should I only have the NAP of that location? Which should I have schema data for? 2. Also, I have location pages for the surrounding cities, which we have added a Google Map with directions to the closest location, written directions, a few local reviews, and a paragraph about services. I want to publish these asap to rank in those ~10 other nearby locations. What NAP should I have on those pages? The closest location, or both? 3. Linking in the Google Local/My Business. I have verified both locations Google Local's, and I want to link them into the respective Two locations once published, but I want to do it properly. I read on one location seo article that I should change the website listed on the Google Local profile to the new url of that location, and link to the Google Local on that page. Is this correct? Which Google profile do I link to in the other location pages? or both?
Local Listings | | JustinMurray0 -
Multiple listing directory pages pointing back to the same local business profile
I've been tuning my SEO pages to cover cities, states, and metro areas for local businesses we have. I'm wondering if the same business showing up on multiple pages, because they can actually go out and service that area, has a negative impact on rankings. Does multiple pages on your site, pointing to the same content, hurt or help the ranking of either page?
Local Listings | | All-About-Labor0 -
Wrong Category Displaying Google Business Page?
Our firm keeps displaying "bankruptcy attorney" on google business page. Granted, we do that, as well as a variety of other services, but our primary category is "Personal Injury Attorney". I was told the categories are randomly selected, but I don't think that's true. Every time I've looked (or had other people look for us) on local, it displays as "bankruptcy attorney." What should I do? Is there a way to lock in the "Personal Injury Attorney" category, so it's the one that displays? Should I get rid of all the other categories except for "personal injury attorney?" Any other suggestion? Thanks, Ruben
Local Listings | | KempRugeLawGroup0 -
Confusion and Issues With Google Places + Google Plus for Business
Hi all, I'm currently dealing with the frustration between our Google Places page and Google Plus for Business. I know, it's not an uncommon issue, so I'm hoping there's an easy fix to mine! I am currently dealing with 2 Google accounts and 2 businesses. Each business has 2 locations. Each account has 1 location of each business. Obviously this isn't ideal. 😕 A few questions: 1. Each account has already been setup with a personal Google Plus page. Will this interfere or cause any issue when I claim the existing Google Places businesses for a Google Plus for Business? 2. Once I have verified the Google Plus for Business page, I can then merge it with our standard Google Places page, correct? 3. Is the merging only for control/login and dashboard settings? Will there still be 2 separate pages/URLs? 4. If someone +1's our Google Places page, does this reflect on our Plus page, or vice/versa? 5. Is there a way to assign these listings to different accounts/logins without deleting the listing and creating them fresh again? I'm assuming no, but would love to hear of a solution! Thanks a lot!
Local Listings | | kirmeliux0