Difference in MozPoints between My Account and Q&A forum
-
I noticed that there is a big difference between the mozpoints showing in my account and the mozpoint showing in the Q&A section of the website.
My Account shows me that I now have: 262 Mozpoints. When i look at my Q&A total is says: 303 mozpoints. There is a big hole between the two.
How is this possible and which of the 2 numbers is correct?
-
My Moz points seem to increase immediately by a couple of points when I post a question. I know that Moz awards a point for the question so I assume the "extra" 2 or 3 points come from some sort of caching issue which updates when Moz awards "automatic" points for something. Just an observation if that helps your techs who are looking into this issue.
-
Paul,
it is still awaiting approval i think:
https://seomoz.zendesk.com/requests/86714
that should be it.
Regards
Jarno
-
Jarno, can you provide a link directly to your feature request for me? I'd REALLY like to endorse it and ask for the same thing, but I can't find your submission on the feature request boards.
Paul
-
Hi Jen,
thanx for your reply. I already contacted the Help team about this to and i added another suggestion to them, here's my e-mail:
================================
Hi there,
I hereby kindly notify you people about an issue that is playing with the mozpoints. Maybe you are already aware of things, maybe you are not. I posted a question on the Q&A section on the website too. Here’s the link.
http://www.seomoz.org/q/difference-in-mozpoints-between-my-account-and-q-a-forum
Isn’t it also an idea to build in some feature that shows you how many mozpoints you’ve earned in the current month?
Since I don’t have a start number for this month and earned a lot of point I might make it to 200 points in one month. It would be a shame if it turns out to be only 199. So an actual number for the month as far as it has past would be very helpful and greatly appreciated not only by me, but also by other mozzers.Hope you feel this is a good idea.
Looking forward for your anwer
Kind regards from the netherlands
Jarno Nijzing===========================================
And yesterday i got the following respons from Joel Day:
===========================================
Hi Jarno,
Thanks for reaching out. I'm sorry for any confusion with the MozPoints. This has actually been present for a good while. The profile does often pull cached information while the Q&A is updated in real time. Just figure the higher number is correct.
As far as your suggestion. I think that's a great idea. Can you do me a favor and post that in my feature request forum here:
https://seomoz.zendesk.com/forums/293194-seomoz-PRO-feature-requestsThanks! Let me know if you need anything else.
Cheers,
Joel.=========================================
So I added a request idea in the request forum. Hope it gets noticed their with all requests made by mozzers.
I like to thank you for answering my question to. Taking the time to do this.
kind regards
Jarno
-
Thanks Jenn!
-
Hi Jarno, sorry about the confusion there! We actually have a ticket in the queue to get this fixed, so we're definitely working on it! I've asked an engineer to let me know which one is correct, and will update this thread when I hear back. I have been assured though that we are capturing all of the MozPoints, so not to worry! Most likely it's a caching issue where one is pulling up-to-date numbers, and the other is pulling a slightly cached number. I'll add more info when I have it.
Thanks!
Jen
-
Hi!
Those are great suggestions, we really do try to keep everyone as informed as possible. We have an issues/error box in the PRO tools area that we update if that particular tool is down or has issues. Sadly we don't have anything like that in the Q&A area but I think that's a great idea. We have a number of small issues such as the Mozpoints one going on with Q&A and we are continually working to fix these. With a "built from scratch" app such as Q&A it has a lot of nuances that seem to come up, and when we find them, we fix them.
I apologize for not making it clear that there was an issue with Mozpoint numbers being off, as it wasn't a problem with a specific tool and didn't stop folks from getting work done we didn't prioritize the messaging. I know it's a big deal to many people though so we'll work on a better way to message that in the future.
Thanks!
-
I like your suggestion of having a status box with a link Paul.
-
I often see a delay in the point system between account and q&A
-
The points in the Q & A would be the most up to date.
Not sure why there is a difference bit it's not really a huge deal anyway?
-
My points show the same kind of discrepancy as yours and Dana's, Jarno. In fact, about a week ago, most of the questions in my My Q&A disappeared altogether. It looks to me like the database got fouled for some reason and the haven't finished fixing it.
The higher number should be the correct one. I'm keeping track of mine and if/when the whole thing settles out, I'll let them know if my count isn't correct.
I'm actually pretty disappointed with how little this kind of information and status updates are communicated. I also see a real lack of consistent updates with the tool outage problems that have been ongoing.
C'mon Moz folks, your commitment to TAGFEE says you should be doing a much better, more proactive job at this.
Why not have a simple red box at the top of any tools page that is currently experiencing issues announcing the issue and that you're aware of the problem, with a link to a regularly-updated status page. We shouldn't have to go searching through Q&A & blog posts to try to find out why stuff isn't working.
And telling us to send in a help ticket isn't a good idea either as only one person at a time will be getting the answer even though many are also experiencing the problem.
I'd really like to see a response here form the Moz folks too, Dana.
Paul
-
Hi Jamo, I think there is a minor issue with Moz Q&A right now. My points in one place or the other have been quite off for the last 5-6 days. No Worries, they are tracking everything. I believe it is just a glitch and that once they get it fixed all will be well with the world
Hopefully someone from SEOMoz will also chime in on this question
Ciao,
Dana
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Hey all good mozzers - For my new publishing company, would you recommend building on a Wordpress Platform or a different CMS? I want it to look great to user and also allow me to fully optimize it for ranking purposes - thanks
Hey all good mozzers - For my new publishing company, would you recommend building on a Wordpress Platform or a different CMS? I want it to look great to user and also allow me to fully optimize it for ranking purposes - thanks. Seems like Wordpress has a ton of possibility and is much cheaper - but I don't want to do all that work if it is not as strong for SEO purposes - I like to use CMS made simple typically because it is exactly what it claims: simple Advise me please - and then let me know who you think might be able to help me build the best professional site? company or individual? thanks ben
Moz Pro | | creativeguy0 -
Moz & Xenu Link Sleuth unable to crawl a website (403 error)
It could be that I am missing something really obvious however we are getting the following error when we try to use the Moz tool on a client website. (I have read through a few posts on 403 errors but none that appear to be the same problem as this) Moz Result Title 403 : Error Meta Description 403 Forbidden Meta Robots_Not present/empty_ Meta Refresh_Not present/empty_ Xenu Link Sleuth Result Broken links, ordered by link: error code: 403 (forbidden request), linked from page(s): Thanks in advance!
Moz Pro | | ZaddleMarketing0 -
Confused - SEOMoz Reporting On Different Domains?
I wasn't sure which report to set up on my domain, so I set up 2 different ones which now appear like this in the Dashboard under the Campaigns section: *mysite.com www.mysite.com I want to delete the wrong report, but I noticed that they produce two slightly different report results which is interesting. My domain does not have any subdomains - which report should I delete?
Moz Pro | | Ubique0 -
How to solve duplicate page title & content error
I got lot of errors in Duplicate page title - 5000 Here the result page is same and content is also same,but it differs only with page no in meta title Title missing error In seomoz report i got empty msg - title,meta desc,meta robots,meta refresh But if i check the link which i got error it shows all meta tags..we have added all meta tags in our site..But i dont no why i got title missing error . 404 error In this report,if i click the link which i got error, it goes to main page of our site. But the url differs. eg: The error link is :www.example.com/buy/requirement-2-0-inmumbai-property it automatically goes to www.example.com page Let me know how to solve these issues.
Moz Pro | | Rajesh.Chandran0 -
Ecommerce tracking for campaing keywords like traffic data in SEOMOZ accounts
Hi, i want to track revenue for individual keywords in SEOMOZ Campaign like traffic data is it possible ? please provide me any firm solution for this
Moz Pro | | pulseseo0 -
Why Do Domain Link Metrics Differ in Keyword Difficulty Report vs OpenSiteExplorer
If anyone could shed some light on this that would be great. It seems as if the two tools are using different versions of the database?
Moz Pro | | belasco0 -
Move campaigns to other account
Hi, We would like to move some accounts from this one, to their own separate accounts. How is this done best so we don't lose the campaign history you've accumulated so far? Thank you in advance. BR
Moz Pro | | AtcoreDK
Thomas Rode, Atcore0 -
Where can I find documentation for the different SEO Pro Tools?
I apologize if this has been asked and answered or if the documentation is right in front of my nose, but I can't find it. I'm looking for information that explains what the various tools do and in particular, what each of the fields in the reports mean? For example, what does the "Find Links on this Domain" link mean in a Juicy Linkfinder Report? I know there are lots of resources on SEO and best practices and so on, but wondering if documentation on the specific tools exists. Thanks.
Moz Pro | | jkenyon0