Rich snippet star ratings appearing and disappearing
-
For nearly a year, our physician profile pages have been successfully displaying rich snippets in Google search results. Nothing has changed on those pages, but the stars recently vanished from Google.
Example of a physician profile: http://www.realpatientratings.com/Lori-H-Saltz/
We added some new content pages in a different schema category, and those new pages actually do have rich snippets showing in Google search results.
Example of a new product page: http://www.realpatientratings.com/breast-augmentation-reviews.html
Furthermore, the Google Webmaster Tools Structured Data report has me convinced that the Physician profiles aren't coded correctly because it doesn't appear to recognize the Review or Aggregate Rating counts. But the official Structured Data Testing Tool says all is correct.
My instinct is that the code isn't quite right on the physician profile... but I'm not a developer. I need help identifying the source of the real problem.
-
Hi Irving, I did resolve the issue by updating our schema tags, right after I posted it here in SEOmoz. But just this week they disappeared again. We haven't made any changes either, so now I'm back to fishing in the dark and getting more gray hair than i deserve. We should start a support group, don't you think?
-
Please share if you ever resolved this issue. Thanks
-
I can't tell for sure that this will be the cause of your problems but hopefully I can point you at least in the right direction to improve your schema. When using Schema.org rating formatting it's also highly recommended to use all the available properties. From what I can see in your code the physician pages are not using any of the reviewCount and ratingCount properties. Not sure if this could be the cause of your problems however.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Ranking #1 but Bounce Rate is 90%?!
Hi Mozers, We have a page that's ranking #1 for several very high volume queries but the bounce rate is 90%. It's puzzling that the page is ranking so well even though the bounce rate is exceedingly high. The algorithm takes user engagement metrics into account so you would think that it those metrics would push the page down. Having said that, the page does have lots of backlinks. So maybe it's ranking despite the fact that people are clicking out? Does anyone have an idea? Thanks, Yael
Intermediate & Advanced SEO | | yaelslater0 -
Website Snippet Update in Search Console?
I have a company that I started working with that has an outdated and inaccurate snippet coming up. See the link below. They changed their name from DK on Pittsburgh Sports to just DK Pittsburgh Sports several years ago, but the snippet is still putting the old info, including outdated and incorrect description. I'm not seeing that title or description anywhere on the site or a schema plugin. How can we get it updated? I have updated titles, etc. for the home page, and done a Fetch to get re-indexed. Does Snippet have a different type of refresh that I can submit or edit? Thanks in advance https://g.co/kgs/qZAnAC
Intermediate & Advanced SEO | | jeremyskillings0 -
Community Discussion: Are You Optimizing Your Brand's Content for Featured Snippets?
My latest post on the Moz Blog, Featured Snippets: A Dead-Simple Tactic for Making, explores how to keep Featured Snippets once you have them. I'm curious to know how many brands are actively working to get in the answer box, and for those who are, what's been the results?
Intermediate & Advanced SEO | | ronell-smith2 -
Sitewide rel author for rich snippets a disaster waiting to happen?
Hi, I've been looking at how various sites handle rel author tags linking to Google+ accounts to get rich snippets results. I've found more than a few that have the same code on every page, even though those actual pages clearly have different authors and some may not even mention the rel author's name. A site I'm working on has different authors for different pages. Although the convenience of putting the same rel author on every page seems dreamy, it also seems like a disaster waiting to happen, since it would appear to be trickery about who the author is and possibly one Google update away from disaster. Can you call a site owner or employee an author on pages that to the reader appear to be written by others? Am I being too cautious or what? Thanks! Cheers... Darcy
Intermediate & Advanced SEO | | 945011 -
Improve Response Rate
Hi fellow Mozzers, I have recently been trying to earn new links for my company websites by appealing to local public libraries that line up with our geographic footprint. We have store locations in 569 city, state combinations, so I am finding the local library for each city, state and asking them to add us to their website as a community reference for child care. Here is my pitch email that I am sending out.... Hi There, _ I hope this email finds you in good health and good spirits. _ My name is XXXXX and I represent <insert company="" name="">. I am reaching out to local libraries in the cities and counties where our schools are located in an effort to request local support for our schools. Many libraries across the country have reached out to us asking for parent resources and child care options in their local city. I would like to extend the same value to you.</insert> _ I would love to have our school in <insert city="" name="">be considered for placement on your public library site found at <insert target="" website="" url="">. With ample parent resources and child related materials, our school would be a great fit for your local community. We have many great parenting articles, blogs and local child care options in <insert city="" name="">.</insert></insert></insert>_ Our local school website can be found at : Our parent resource section can be found at: Who do you suggest I speak with regarding earning a placement on your site? Any information would be greatly appreciated. So far I have a response rate of about 1% and of those that do respond, none are willing to add a link on their site in any capacity since our company is privately held and not a public school option. Can anyone suggest either a better way to approach link earning on a city by city basis or help me improve my current initial email to get a better response? I really appreciate it! p.s.... some of my other link targets are city run websites, local chamber of commerce chapters (suspect this will be hard since most require a paid membership), local public school sites, and keyword targeted lists such as "child care in phoenix, az" to see what sites come for each term. Advice on these and anything I may be missing would be of great value.
Intermediate & Advanced SEO | | dsinger0 -
Dynamic URLs Appearing on Google Page 1\. Convert to Static URLs or not?
Hi, I have a client who uses dynamic URLs thoughout his site. For SEO purposes, I've advised him to convert dynamic URLs to static URLs whenever possible. However, the client has a few dynamic URLs that are appearing on Google Page 1 for strategically valuable keywords. For these URLs, is it still worth it to 301 them to static URLs? In this case, what are the potential benefits and/or pitfalls?
Intermediate & Advanced SEO | | mindflash0 -
Bounce rate and average visit time in an e-commerce site
Dear all, I am managing a Belgian online pharmacy (www.pharma2go.be) . The online pharmacy has a quite high bounce rate (+/- 79%) and low avg. visit time (< 1 minute). This could somehow be related to a choices that have been made in the past to also build the site in English (but without English product texts available - only Dutch and French). The reason is that people all over Europe could order. Another reason could be that also product on prescription are shown which cannot be ordered. This was chosen to still offer the visitors the product leaflets as a service. I am wondering if it would be beneficial for SEO to remove the English version and the on prescription products. At least if this would lower bounce rate and increase the average visit time. Thanks for your input. Kindest regards, Stefaan
Intermediate & Advanced SEO | | stefaanva0 -
How can I specify which image to show in SERPs from my Rich Snippet?
When I test my web page (which has Schema.org based content embedded within it) using the Google Rich Snippets Testing Tool, it displays the last image I have defined. I want it to show the first (primary) image. Is there a way I can specify which image to use, or should I only be specifying one image? Thanks.
Intermediate & Advanced SEO | | Techboy1